Operations Supervisor

Hispanic Alliance for Career Enhancement; Prospect (CT); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Operations Supervisor to lead store management efforts and enhance customer service. This role is pivotal in ensuring efficient store operations, managing staff, and fostering a positive shopping experience. You'll be at the forefront of promoting a customer-first culture while overseeing daily activities and addressing urgent store issues. If you're passionate about retail and have strong leadership skills, this is an exciting opportunity to make a real impact in a dynamic environment.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness programs

Tuition assistance

Flexible schedules

Paid time off

Family leave

Confidential counseling

Financial coaching

Qualifications

• Strong analytical and communication skills are essential.
• Experience in a supervisory role is preferred.

Responsibilities

• Supervise store crew and ensure smooth operations.
• Assist customers with inquiries and promote service culture.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision skills

Influencing skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management
2. Work effectively with store management and store crews
3. Supervise the store's crew through assigning, directing, and following up on all activities
4. Effectively communicate information both to and from store management and crews
5. Customer Service
6. Assist customers with questions, problems, and complaints
7. Promote CVS customer service culture (Greet, offer help, and thank)
8. Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
9. Provide colleagues with personalized customer service feedback and coaching (e.g., myImpact coaching, myCustomer feedback, personal observations)
10. Maintain customer/patient confidentiality
11. Merchandise/Presentation
12. Price merchandise
13. Stock shelves
14. Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise
15. Support the planning, execution, and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills, and computer skills
• Advanced communication, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including early mornings, overnight, and weekends, with overtime as needed, and respond to urgent store issues

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

20

Time Type

Part time

Pay Range

The typical pay range for this role is: $17.10 - $26.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Our people fuel our future

Our teams reflect the customers, patients, members, and communities we serve. We are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We offer a comprehensive and competitive mix of pay and benefits—including:

• Affordable medical plan options, a 401(k) plan (including matching contributions), and an employee stock purchase plan
• No-cost programs for wellness, tobacco cessation, weight management, confidential counseling, and financial coaching
• Benefits addressing diverse needs, including paid time off, flexible schedules, family leave, dependent care resources, colleague assistance, tuition assistance, retiree medical, and more, depending on eligibility

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 06/17/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.