Operations Supervisor

Hispanic Alliance for Career Enhancement; Hanover (NH); On-site; USD 22,730 - 33,062; Part time

Benefits offered by this job

Dental insurance

Vision insurance

Employee discounts

Wellness resources

Job summary

CVS Health® is hiring an Operations Supervisor in Hanover, NH. This part-time role involves leading store operations, ensuring excellent customer service, and managing store staff. The ideal candidate should possess strong communication and supervisory skills.

The position requires a flexible schedule including early mornings and weekends. Pay ranges from $16.50 to $24.00 per hour, with eligibility for various benefits including dental and vision care.

Qualifications

• Ability to work a full-time flexible schedule including early morning, overnight, and weekend shifts.
• Experience assisting customers and promoting a positive shopping experience.

Responsibilities

• Lead store and supervisory staff when manager is absent.
• Assist customers with questions and complaints.
• Communicate effectively with store management and crews.

Skills

Deductive reasoning ability

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Influencing skills

Education

High School diploma or equivalent

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Responsibilities

1. Management
   • Work effectively with store management and store crews
   • Supervise the store's crew through assigning, directing and following up of all activities
   • Effectively communicate information both to and from store management and crews
2. Customer Service
   • Assist customers with their questions, problems and complaints
   • Promote CVS customer service culture. (Greet, offer help, and thank)
   • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
   • Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
   • Maintain customer/patient confidentiality
3. Merchandise/Presentation
   • Price merchandise
   • Stock shelves
   • Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
   • Support the planning, execute the display and maintenance of off-shelf merchandise

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Compensation

Anticipated Weekly Hours: 25

Time Type: Part time

Pay Range: $16.50 - $24.00

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Legal Notice

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.