Operations Supervisor

Casella Waste Systems, Inc.; Peabody (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

Job summary

Casella Waste Systems, Inc. is seeking an Operations Supervisor to oversee collections activities and lead the team toward safety and efficiency goals in the US. The role emphasizes developing talent, onboarding drivers, and partnership with management to drive operational excellence.

The position requires a high school diploma or GED, a clean CDL, OSHA 10/30, and strong communication skills, with an associate degree and 2–4 years supervisory experience preferred.

Qualifications

• High school diploma or GED required.
• Clean CDL license.
• OSHA 10 or OSHA 30 certification.
• Legal eligibility to work in the United States.
• Associate degree and 2–4 years’ supervisory experience preferred.
• Excellent verbal and written communication.
• Proficiency in Microsoft Office.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Lead operations team and develop team members to assist in reaching goals and create a pipeline for advancement within Casella.
• Oversee drivers and helpers to ensure safety and goals are met.
• Partner with Operations Manager and Division Manager to implement initiatives for functional excellence and goal achievement.
• Onboard newly hired drivers to ensure understanding of Casella’s core values.
• Monitor and coach driver performance and behaviors; recommend training as needed.
• Investigate accidents, disputes and complaints and document per policies.
• Develop logistics plans to reduce route hours using service conversions and container upsizing.
• Participate in training and other learning opportunities to expand knowledge and drive the company vision.

Skills

Leadership

Safety compliance

Communication

Microsoft Office

Team development

Education

High school diploma / GED

CDL

OSHA 10/30

Associate degree preferred

Job description

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Pay Range $85,000.00 to $110,000.00

#INDSJ

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.