Operations Supervisor

Global Medical Response; Orangeburg (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in emergency medical services is seeking an Operations Supervisor to oversee daily operations and ensure high-quality patient care. The role involves managing staff, maintaining equipment, and developing policies to enhance service delivery. Candidates should have EMS field experience and relevant certifications.

Qualifications

• Minimum 3 years of EMS field experience.
• EMT/Paramedic Certification required.

Responsibilities

• Supervise field staff to provide high-quality patient care.
• Maintain staffing levels and manage shift calendars.
• Investigate incidents and prepare reports as assigned.

Skills

Communication

Leadership

Education

High School Diploma or Equivalent (GED)

Tools

BLS

ACLS

PALS/PEPP

BTLS/PHTLS

Job description

More Information about this Job

IMMEDIATELY HIRING! FULL-TIME Opportunity

Operations Supervisor

Orangeburg, South Carolina

We invite you to join a team of highly skilled emergency medical professionals and leaders.Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions, and disaster response.

Operations Supervisor

JOB SUMMARY The Supervisor Operations is responsible for overseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

ESSENTIAL FUNCTIONS/DUTIES

• Supervise, direct, and develop field staff to provide the highest possible level of patient care.

• Maintain quality field operations through daily contact, oversight, communication, and evaluation.

• Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.

• Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.

• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.

• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.

• Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids. Cover open shifts with appropriate employee assignments or by filling in as needed.

• Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.

• Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.

• Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.

• Prepare reports and manage projects as assigned by the Operations Manager.

• Assure that all necessary payroll is properly completed and submitted in a timely manner.

• Assist with and engage in the recruitment and training of new employees.

• Maintain employee training records and track employee certifications/accreditations for compliance.

QUALIFICATIONS

• Minimum 3 years of EMS field experience.

• Prior FTO or other leadership/supervisory experience preferred.

• High School Diploma or Equivalent (GED), with some advanced education preferred.

• EMT/Paramedic Certification.

Effective oral, written, and interpersonal communication skills

• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy

• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

• Demonstrated effective track record cultivating relationships with internal and external customer-base.
• Driving record in compliance with AMR policy regarding insurability.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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