Operations Supervisor

Global Medical Response; New York (NY); On-site; USD 36,000 - 45,000; Full time

Job summary

Global Medical Response is hiring a Road Supervisor in New York. The candidate will oversee driver scheduling, dispatch, and quality control for revenue routes, ensuring safety and regulatory compliance under NYS DMV rules. Responsibilities include interviewing, file maintenance, and incident investigation.

The role requires CDL Class C with passenger endorsement, up to date license for 3 years, and no major violations. Starting rate is competitive depending on experience.

Qualifications

• Able to supervise employees and staff effectively.
• Legally eligible to drive with NY CDL Class C with passenger endorsement.

Responsibilities

• Plan monthly observations of drivers’ performance while in service.
• Investigate accidents/incidents and provide assistance in road calls.
• Assign qualified drivers to revenue routes as needed.
• Hire, fire and discipline to ensure route coverage.
• Oversee and manage dispatcher duties to ensure timely and safe transportation.
• Suspend drivers arriving late or not meeting start times.
• Call in additional drivers as needed.
• Maintain PO Log and monthly NDT Report.
• Daily data entry for gasoline fuel logs and MTA-related logs.
• Conduct new hire interviews and follow hiring procedures.
• Prepare driver personnel files in a timely manner.
• Schedule daily driver work and annual holiday schedules.
• Update rosters and contact lists; respond to customer complaints via email.
• Run AVL reports and dispatch as needed.
• Process monthly invoices and maintain driver incentive logs.

Skills

Supervisory skills

Education

NY CDL Class C with passenger endorsement

Job description

More Information about this Job

LOOKING FOR FULL TIME ROAD SUPERVSIORS!STARTING RATE FROM $26.52 - $33.16/ PER HOUR BASED ON EXPERIENCE!!

Job Title: Road Supervisor

Department: Operations

Reports to: Operations Manager

Job Summary of duties preformed but not limited to the following:

Road Supervisor shall be able to work alone or in a team to ensure all company, NYCT and NYS DMV rules & regulations are followed. They shall plan monthly observations of an operators’ performance while in service, investigate accidents/incidents and provide assistance in the event of a road call. Assign qualified drivers to revenue routes as needed. Able to hire, fire and discipline accordingly to ensure proper route coverage. Manage Quality Control employees to clean, fuel and park revenue vehicles for the next scheduled pull out. Oversee and manage dispatcher duties ensuring all assigned passengers are transported in a safe and timely manner. When the occasional driver cannot perform or deviate off their assigned routes; the driver shall be removed from revenue service and disciplined accordingly. Suspend drivers who arrive late for their scheduled start time. Call in additional drivers as needed.

Responsibilities:

• Complete the monthly NDT Report (due on 5th)
• Maintain our PO Log
• Daily data entry gasoline fuel log
• Daily Midnight Verification Report and MTA Log
• Conduct new hire interviews
• Follow proper hiring procedures
• Preparing new driver personnel files in a timely manner
• Daily driver work scheduling
• Produce a holiday schedule for the office staff
• Updating Personal as needed
• Update employee roaster for Medport monthly
• Update driver phone list periodically
• Investigate customer complaints, respond via email
• Data entry for our road observation log
• Investigate code 61 reports
• Run AVL Reports as needed
• Dispatch as needed
• Monthly invoice - daily data entry and monthly printing
• Maintain the driver incentive log

Qualifications:

Able to manage and supervise employees and staff accordingly. Hold and maintain a valid NYS CDL Class C with passenger endorsement. Hold an Unrestricted license in effect for 3 years. Must be 21 years of age. Must qualify for Article 19-A and 21 NYCRR Part 6 of the NYS Department of Motor vehicle. No more than 4 points accumulated within 3 years. No conviction for driving and vehicle while impaired or intoxicated within 5 years. No suspension or revocation of license during the 3 years. Three or more moving violations within 3 years. Three or more at fault accidents within 3 years. Satisfactory results from a drug and alcohol test administered in accordance with FTA regulations.

Why Choose AMR?AMRis one ofGlobal Medical Response’s(GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Salary from $26.52 - $33.16/ PER HOURBASED ON EXPERIENCE!!Check out our careers site benefits page to learn more about our benefit options.