Operations Supervisor

Chloé; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Wellness reimbursements

Volunteer days off

Job summary

Richemont's New York flagship seeks an Operations Supervisor to oversee inventory, optimize processes, and lead the operations team. Reporting to the Boutique Director, this role drives profitability and seamless store functioning.

Responsibilities include maintaining stock accuracy, coordinating cycle counts, managing deliveries, ensuring product availability, and upholding store safety. Prior luxury retail experience and proficiency with SAP/Excel/Word are required.

Qualifications

• 5+ years' experience in retail sales and operations.
• 2+ years' management or supervisory experience.
• Experience ideally in the Retail luxury sector with a high affinity for luxury products.
• Strong interpersonal, communication, and follow-through competencies.
• Strong organization, task-management, and logistics skill set.
• Competent computer skills (e.g., SAP, Excel, Word).
• Ability to sit and stand for extended periods of time.
• Ability to lift up to 20lb boxes.

Responsibilities

• Oversee and optimize boutique operational activities including inventory management and processes.
• Lead and develop the operations team and ensure collaboration across stores and partners.
• Maintain stock accuracy and organize stock rooms efficiently.

Skills

Retail operations

Leadership

Interpersonal skills

Organization

Logistics

Communication

Tools

SAP

Excel

Word

Job description

Role Overview

Reporting to the Boutique Director, the Operations Supervisor is responsible for overseeing and optimizing all boutique operational activities. This role ensures the efficient management of inventory, streamlines operational processes, leads and develops the operations team, and significantly contributes to the boutique's overall profitability and seamless functioning.

Key Responsibilities

• As a member of the store leadership team, motivate and empower an environment of teamwork to maintain collaboration within the store, between stores, and with business partners.
• Be fully integrated into the store team, participating in morning briefings and contributing to achieving the overall objectives of the store.
• Uphold inventory management standards, influencing an organized and efficient work environment while ensuring ongoing accuracy of stock.
• Maintain stock inventory in perfect condition, ensuring efficient and logical organization of all stock rooms (product and packaging).
• Prioritize stockroom safety, creating a professional and compliant environment for employees and vendors.
• Optimize stockroom and sales floor preshow/understock space to ensure merchandise is easily accessible and offers a seamless client experience.
• Check the quality and conformity of all products delivered.
• Oversees and ensures the permanent accuracy of in-store stock, implementing and managing weekly/monthly cycle counts and inventory reconciliation processes.
• Manage delivery operations, preparing and replenishing stock quickly and accurately.Guarantee returns, shop‑to‑shop transfers, and logistical activities, respecting deadlines.
• Improve product availability by interacting with supply chain and managing product requests to answer client needs.
• Ensure client repairs and refurbishment are delivered on schedule, impacting customer service.
• Maintain store supplies order management, contributing to the operating expenses of the store.
• Monitor store maintenance and manage stationery, uniforms, and kitchen supplies.
• Follow internal Audit guidelines and company policies and procedures.

Qualifications

• 5+ years' experience in retail sales and operations.
• 2+ years' management or supervisory experience.
• Experience ideally in the Retail luxury sector with a high affinity for luxury products.
• Strong interpersonal, communication, and follow-through competencies.
• Strong organization, task‑management, and logistics skill set.
• Competent computer skills (e.g., SAP, Excel, Word).
• Ability to sit and stand for extended periods of time.
• Ability to lift up to 20lb boxes.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $30/hr - $32/hr

Salary will be determined based on relevant skills and experience.