Operations Supervisor

Richemont Iberia SL; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Job summary

Richemont is seeking an Operations Supervisor in New York to oversee boutique operations, optimize inventory, and lead the operations team. You will manage stock integrity, coordinate deliveries, and ensure the seamless store performance.

The role emphasizes luxury retail excellence and cross-functional collaboration with the store leadership. Ideal candidates have 5+ years in retail operations with supervisory experience, strong organizational skills, and proficiency in SAP/Excel.

Qualifications

• 5+ years in retail sales and operations.
• 2+ years in management or supervisory roles.
• Experience in luxury retail preferred.
• Strong interpersonal, communication, and follow-through skills.
• Strong organization and logistics capabilities.
• Proficient with SAP, Excel, Word.

Responsibilities

• Oversee and optimize boutique operations and inventory control.
• Lead and develop the operations team and store leadership.
• Ensure stock accuracy and perform cycle counts and reconciliation.
• Coordinate deliveries, replenishment, and returns.
• Maintain safe, compliant stockrooms and shop floors.
• Collaborate with supply chain to improve product availability.
• Uphold brand standards and exceptional customer experience.
• Participate in morning briefings and align with store objectives.

Skills

Inventory management

Leadership

Retail operations

SAP

Excel

Interpersonal skills

Tools

POS systems

Job description

Role Overview

Reporting to the Boutique Director, the Operations Supervisor is responsible for overseeing and optimizing all boutique operational activities. This role ensures the efficient management of inventory, streamlines operational processes, leads and develops the operations team, and significantly contributes to the boutique's overall profitability and seamless functioning.

Key Responsibilities

• As a member of the store leadership team, motivate and empower an environment of teamwork to maintain collaboration within the store, between stores, and with business partners.
• Be fully integrated into the store team, participating in morning briefings and contributing to achieving the overall objectives of the store.
• Uphold inventory management standards, influencing an organized and efficient work environment while ensuring ongoing accuracy of stock.
• Maintain stock inventory in perfect condition, ensuring efficient and logical organization of all stock rooms (product and packaging).
• Prioritize stockroom safety, creating a professional and compliant environment for employees and vendors.
• Optimize stockroom and sales floor preshow/understock space to ensure merchandise is easily accessible and offers a seamless client experience.
• Check the quality and conformity of all products delivered.
• Oversees and ensures the permanent accuracy of in-store stock, implementing and managing weekly/monthly cycle counts and inventory reconciliation processes.
• Manage delivery operations, preparing and replenishing stock quickly and accurately.
• Guarantee returns, shop-to-shop transfers, and logistical activities, respecting deadlines.
• Improve product availability by interacting with supply chain and managing product requests to answer client needs.
• Ensure client repairs and refurbishment are delivered on schedule, impacting customer service.
• Maintain store supplies order management, contributing to the operating expenses of the store.
• Monitor store maintenance and manage stationery, uniforms, and kitchen supplies.
• Follow internal Audit guidelines and company policies and procedures.

Qualifications

• 5+ years' experience in retail sales and operations.
• 2+ years' management or supervisory experience.
• Experience ideally in the Retail luxury sector with a high affinity for luxury products.
• Strong interpersonal, communication, and follow-through competencies.
• Strong organization, task-management, and logistics skill set.
• Competent computer skills (e.g., SAP, Excel, Word).
• Ability to sit and stand for extended periods of time.
• Ability to lift up to 20lb boxes.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• Income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off.

At Richemont, We Craft the Future!

Salary

Expected Hourly Range: $30/hr - $32/hr

Salary will be determined based on relevant skills and experience.