Operations supervisor

French-Quarter-Guest-Houses; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

The French-Quarter-Guest-Houses consist of four boutique hotels in the French Quarter, offering a true New Orleans experience near Bourbon Street. The role focuses on delivering warm Southern hospitality, supervising housekeeping operations, and ensuring high standards across all properties.

You will train, coach, and lead housekeeping staff, manage schedules, and maintain compliance with safety and brand SOPs while providing a memorable guest experience in a vibrant city setting.

Qualifications

• Attentive, friendly guest service is required.
• Maintain regular attendance per hotel standards.
• Wear proper uniform and name tag per brand standards.
• Comply with safety and certification requirements (Food Handlers, Alcohol Awareness, CPR/First Aid).
• Provide leadership development and coach housekeeping staff as needed.
• Prepare associate schedules based on business forecast and payroll guidelines.

Responsibilities

• Approach all encounters with guests in a courteous, service‑oriented manner.
• Maintain attendance in compliance with French Quarter Guest House standards.
• Maintain high standards of personal appearance and grooming, wearing the proper uniform and name tag.
• Comply with brand standards and regulations for safe, efficient hotel operations.
• Establish and maintain a key control system for the department.
• Lead and participate in monthly and weekly department meetings.
• Prepare schedules and wage progress reports for management.
• Ensure guest privacy and security by following procedures.
• Respond to emergencies using MSDS information and maintain current MSDS sheets.

Skills

Guest service

Team leadership

Communication

Attendance

Job description

Please note that the 4 houses are spread between a 13 block radius in the French Quarter.

• Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with French Quarter Guest House standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with French Quarter Guest House standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and direct all Housekeeping and Laundry leadership.
• Ensure compliance to company and brand training using the steps to effective training according to French Quarter Guest House standards.
• Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
• Conduct monthly department meetings with housekeeping staff according to French Quarter Guest House standards.
• Prepare associate Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to French Quarter Guest House S.O.P.'s.
• Ensure guest privacy and security by correctly following French Quarter Guest House procedures.
• Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all French Quarter Guest House’s policies and house rules.
• Train and review all "House Safety" rules and procedures with Housekeeping staff.
• Motivate, coach, counsel and discipline all Housekeeping leaders according to French Quarter Guest House S.O.P.'s.
• Lead and facilitate monthly all-associate team meetings, and any other functions required by management.
• Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to French Quarter Guest House standards.
• Maintain a professional working relationship and promote open lines of communication with other managers, associates and all other departments.
• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Conduct twice weekly walk through with General Manager and Property Engineer.
• Use the telephone and computer system for reporting and verifying room status.
• Properly store, secure and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s, special guests and requests.
• Perform any other duties as requested by the General Manager.

The boutique hotels in the French Quarter Guest Houses begin your New Orleans story at The French Quarter Guest Houses. Each of our four boutique hotels are perfectly situated near Bourbon Street, letting you immerse yourself in the Bayou Bacchanal, while still offering a peaceful retreat for a more laid-back New Orleans experience. Our hotels in the French Quarter offer each of our guests a truly authentic and personalized experience. Whether you’re seeking historic landmarks or hidden local treasures, we’ll ensure you find your way. Experience true Southern hospitality with an innkeeper’s spirit and let the rhythm of the Crescent City guide your journey. Your New Orleans adventure starts here!