Boutique Hotel Housekeeping Lead

Wendy's; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

The French Quarter Guest House in New Orleans seeks a dedicated housekeeping leader to oversee daily operations, coach staff, and ensure top-tier guest service within the Housekeeping and Laundry departments.

This role emphasizes adherence to brand standards, safety compliance, accurate scheduling, and ongoing training to maintain impeccable facilities for our guests while coordinating with other hotel departments.

Responsibilities

• Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with French Quarter Guest House standards.
• Maintain high standards of personal appearance and grooming per brand standards.
• Comply with French Quarter Guest House standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position (Food Handlers, Alcohol Awareness, CPR and First Aid).
• Establish and maintain a key control system for the department.
• Operate radios efficiently in communicating with hotel staff.
• Ensure proper radio etiquette within the housekeeping department.
• Monitor and direct all Housekeeping and Laundry leadership.
• Ensure training according to French Quarter Guest House standards.
• Develop a manager as assigned by Corporate Office and assist in placement.
• Conduct monthly department meetings with housekeeping staff.
• Prepare associate schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain purchasing, invoicing and checkbook accounting best practices.
• Ensure guest privacy and security by following procedures.
• Participate in required MOD coverage as scheduled.
• Implement all French Quarter Guest House policies and house rules.
• Train and review all House Safety rules with Housekeeping staff.
• Motivate, coach and discipline housekeeping leaders according to SOPs.
• Lead and facilitate monthly all-associate meetings and weekly staff meetings with rotating training.
• Maintain professional relationships and open communication with other managers and departments.
• Respond to emergency situations using M.S.D. sheets and keep them current.
• Focus the Housekeeping Department on guest service scores.

Job description

• Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.

• Maintain regular attendance in compliance with French Quarter Guest House standards, as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)

• Comply at all times with French Quarter Guest House standards and regulations to encourage safe and efficient hotel operations.

• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid

• Establish and maintain a key control system for the department.

• Operate radios efficiently and professionally in communicating with hotel staff.

Ensure the proper use of radio etiquette within the housekeeping department.

• Monitor and direct all Housekeeping and Laundry leadership.

• Ensure compliance to company and brand training using the steps to effective training according to French Quarter Guest House standards.

• Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.

• Conduct monthly department meetings with housekeeping staff according to French Quarter Guest House standards.

• Prepare associate Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report

to the General Manager weekly.

• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to French Quarter Guest House S.O.P.'s.

• Ensure guest privacy and security by correctly following French Quarter Guest House procedures.

• Participate in required M.O.D. coverage as scheduled.

• Ensure implementation of all French Quarter Guest House’s policies and house rules.

• Train and review all "House Safety" rules and procedures with Housekeeping staff.

• Motivate, coach, counsel and discipline all Housekeeping leaders according to French Quarter Guest House S.O.P.'s.

• Lead and facilitate monthly all-associate team meetings, and any other functions required by management.

• Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to French Quarter Guest House standards.

• Maintain a professional working relationship and promote open lines of communication with other managers, associates and all other departments.

• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.

• Focus the Housekeeping Department on its role in contributing to the guest service scores.

• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.

• Conduct twice weekly walk through with General Manager and Property Engineer.

• Use the telephone and computer system for reporting and verifying room status.

• Properly store, secure and issue supplies as needed to meet business demands.

• Complete all reports in a timely and efficient manner as required by management.

• Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.

• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.

• Ensure completion of regular maintenance and cleaning projects on a biannual basis.

• Monitor all V.I.P.'s, special guests and requests.

• Perform any other duties as requested by the General Manager.

Please note that the 4 houses are spread between a 13 block radius in the French Quarter.

The boutique hotels in the French Quarter Guest Houses
Begin your New Orleans story at The French Quarter Guest Houses. Each of our four boutique hotels are perfectly situated near Bourbon Street, letting you immerse yourself in the Bayou Bacchanal, while still offering a peaceful retreat for a more laid-back New Orleans experience. Our hotels in the French Quarter offer each of our guests a truly authentic and personalized experience. Whether you’re seeking historic landmarks or hidden local treasures, we’ll ensure you find your way.
Experience true Southern hospitality with an innkeeper’s spirit and let the rhythm of the Crescent City guide your journey. Your New Orleans adventure starts here!