Operations Supervisor

WeGo Public Transit; Nashville (TN); On-site; USD 48,000 - 60,000; Full time

Job summary

WeGo Public Transit in Nashville is seeking an operations supervisor to monitor day-to-day passenger service, ensure on-time performance, and uphold safety standards. The role oversees a team of bus operators, performs dispatching, and manages AVL/CAD operations at Music City Central.

Candidates should have a high school diploma or GED, a valid CDL, and supervisory experience is preferred. Ability to read schedules and maps, handle cash reporting, and adapt to emergencies are essential; some

Qualifications

• Supervisory experience preferred but not required.
• Ability to read schedules, maps and detour sheets.
• Ability to respond to emergencies and adapt to changing conditions.

Responsibilities

• Monitors bus service to ensure adherence to schedules and safety regulations.
• Supervises the performance of bus operators.
• Performs dispatching functions for bus service.
• Operates the AVL/CAD system.
• Investigates all bus accidents and prepares reports.
• Oversees daily operations at Music City Central facility.

Skills

Supervisory skills

Customer service

Decision making

Reading schedules/maps

Communication

Education

High school diploma or GED

Tools

AVL/CAD system

Job description

Purpose

This position is responsible for the day-to-day monitoring of vehicles in passenger service to ensure highest quality and reliability of the services for our customers, and adherence to schedules and established safety standards and procedures through appropriate supervision. Also responsible for directly supervising a team of operators.

Reports To

Director of Operations

Principal Job Functions

1. Monitors bus service to ensure adherence to schedules and safety regulations
2. Supervises the performance of bus operators
3. Performs dispatching functions for bus service
4. Performs functions of the AVL/CAD system
5. Investigates all bus accidents and prepares reports
6. Supervises the daily operations of the Music City Central facility

Physical Requirements with or without reasonable accommodations

Physical activity includes but is not limited to: Sitting, standing, lifting, reaching, walking, talking, writing, carrying, grasping, holding, clarity of vision, speaking, listening. Must be able to operate office equipment, including but not limited to telephone system, computer system, printer, copy machine, facsimile machine, and camera equipment.

Other Requirements

• Ability to work any schedule, including evenings and weekends on a regular schedule, and work extra hours as needed
• Respond to emergency situations (such as reporting to work early/staying late due to bad weather)
• Maintains effective working relationship with all levels of employees
• Maintain confidentiality
• Ability to make clear decisions during stressful situations
• Read schedules, maps, route guides, detour sheets, etc. and interpret information
• Understand and carry out detailed written or verbal instructions
• Perform arithmetic calculations
• Receives and counts cash and accurately reports figures
• Trouble shooting
• Speak clearly and distinctly
• Work with little supervision
• Ability to drive company vehicle, follow traffic laws and obey safety rules
• Perform repetitive work
• Practice good customer service skills
• Meet required deadline

Recommended Preparation for Employment

• Completion of high school or possession of a GED certificate.
• Must possess a valid Commercial Drivers License, either prior to assuming this position or within a timeframe set forth by management.
• Supervisory experience is desired.
• Bus operator experience helpful.
• Must acquire knowledge of all bus routes, fare structures, safety procedures, standard operating procedures and labor contract within timeframe set by Operations Management.

WeGo Public Transit is an EOE