Operations Supervisor

Arvato Direct Services Potsdam GmbH; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Paid time off

Tuition reimbursement

Training and development

Job summary

Arvato is seeking an Operations Supervisor for our Memphis, TN warehouse. The role focuses on managing labor and equipment, ensuring timely, quality order fulfillment, and aligning with our standard operating procedures.

The candidate will plan, organize, and supervise receiving, storage, and distribution activities, train staff, and monitor performance to meet customer requirements while adhering to safety and 5S guidelines.

Qualifications

• High School Diploma or Equivalent.
• Experience in a fast-paced, high-volume warehouse environment.
• Knowledge of picking, packing, and shipping tasks.
• 3-5 years of Supervisory experience or equivalent work experience.
• Strong leadership, organizational, and interpersonal skills.
• Proficient with Microsoft Office, especially Excel.

Responsibilities

• Hire and train new employees for the department.
• Supervise and coordinate activities on the floor and monitor functions.
• Receive and transfer materials.
• Manage KPIs and performance of all employees.
• Update timekeeping and metrics in WMS-related systems.
• Load and unload trucks.
• Support process improvements and safety initiatives.

Skills

Leadership

Communication

Attention to detail

Analytical skills

Team-oriented

Education

High School Diploma or Equivalent

Tools

SAP

WMS

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

The Operations Supervisor is responsible for managing the labor and equipment of the assigned warehouse department, ensuring timely completion and quality of orders. Your work will align with our commitment to exceeding customer expectations. This role involves planning, organizing, and monitoring the receiving, storage, and distribution of items from suppliers or production shops. You will manage labor resources effectively while prioritizing orders with precision. The supervisor will train and supervise associates on assigned shifts.

Responsibilities

• Hire and ensure proper training of new employees for the department
• Supervise and coordinate activities of employees and monitor departmental functions on the floor
• Receive and transfer materials
• Performance management of all employees (KPIs)
• Document, update, and ensure procedures and quality processes are followed
• Maintain supplies and equipment levels for the department
• Monitor and adhere to customer requests and vendor-specific shipping requirements
• Update and maintain timekeeping and metrics in business systems, as they relate to WMS reporting
• Ensure that shift-end specific department procedures with all systems are completed and floor end-of-shift closeout is followed
• New customer integration and migration testing
• Load and unload trucks
• Understand traffic coordination
• Continuous involvement and support with departmental process improvements
• Abide by all company safety and hygiene regulations
• Follow and maintain 5S Program and guidelines
• Perform any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment

Qualifications

• High School Diploma or Equivalent
• Previous experience in a fast-paced, high-volume warehouse environment
• Knowledge of picking, packing, and shipping tasks
• SAP or equivalent WMS systems experience
• 3-5 years of Supervisory experience or equivalent work experience
• Ability to follow instructions, processes, and procedures
• Strong verbal and written communication skills
• Strong attention to detail, accuracy and analytical skills
• Strong leadership, organizational, and interpersonal skills
• Experience with inventory research
• Team-oriented
• Strong Microsoft Office Suite skills, notably Excel

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Legal and Equal Opportunity Statement

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.

Disclosure requirements pertaining to the collection of your personal data: Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here. You can contact the company’s Data Protection Officer at the above-mentioned postal address. Further information on data protection and your rights can be found here.

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