Operations Supervisor

Bertelsmann-Jobs; Memphis (TN); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Tuition reimbursement

Employee Assistance Program

Job summary

Arvato is seeking an Operations Supervisor in Memphis, TN to lead a warehouse team in receiving, storage, and distribution. You will supervise staff, manage labor, and ensure timely, accurate orders while maintaining safety and quality standards.

You will train associates, monitor KPIs, and implement process improvements. The role requires strong communication, hands-on leadership, and experience with SAP or WMS systems in a fast-paced environment.

Qualifications

• Experience in a fast-paced warehouse environment.
• Strong communication and leadership skills.
• Knowledge of inventory management and KPI tracking.

Responsibilities

• Hire and train new department employees.
• Supervise and coordinate floor activities.
• Receive and transfer materials.
• Manage labor resources and KPIs.
• Document and update procedures to ensure quality.
• Maintain supplies and equipment levels.
• Coordinate with customer requests and vendor shipping requirements.
• Monitor timekeeping and WMS metrics.
• Ensure end-of-shift procedures are followed.
• Support new customer integrations and migrations.
• Load and unload trucks.
• Understand traffic coordination.
• Contribute to process improvements.
• Adhere to safety and 5S guidelines.

Skills

Leadership

Communication

Attention to detail

Excel

Teamwork

Education

High School Diploma or equivalent

Tools

SAP

WMS

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

The Operations Supervisor is responsible for managing the labor and equipment of the assigned warehouse department, ensuring timely completion and quality of orders. Your work will align with our commitment to exceeding customer expectations. This role involves planning, organizing, and monitoring the receiving, storage, and distribution of items from suppliers or production shops. You will manage labor resources effectively while prioritizing orders with precision. The supervisor will train and supervise associates on assigned shifts.

YOUR TASKS

• Hire and ensure proper training of new employees for the department
• Supervise and coordinate activities of employees and monitor departmental functions on the floor
• Receive and transfer materials
• Performance management of all employees (KPIs)
• Document, update, and ensure procedures and quality processes are followed
• Maintain supplies and equipment levels for the department
• Monitor and adhere to customer requests and vendor-specific shipping requirements
• Update and maintain timekeeping and metrics in business systems, as they relate to WMS reporting
• Ensure that shift-end specific department procedures with all systems are completed and floor end-of-shift closeout is followed
• New customer integration and migration testing
• Load and unload trucks
• Understand traffic coordination
• Continuous involvement and support with departmental process improvements
• Abide by all company safety and hygiene regulations
• Follow and maintain 5S Program and guidelines
• Perform any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment

Qualifications

• High School Diploma or Equivalent
• Previous experience in a fast-paced, high-volume warehouse environment
• Knowledge of picking, packing, and shipping tasks
• SAP or equivalent WMS systems experience
• 3-5 years of Supervisory experience or equivalent work experience
• Ability to follow instructions, processes, and procedures
• Strong verbal and written communication skills
• Strong attention to detail, accuracy and analytical skills
• Strong leadership, organizational, and interpersonal skills
• Experience with inventory research
• Team-oriented
• Strong Microsoft Office Suite skills, notably Excel

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Equal Opportunity Statement

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.