Operations Supervisor

Pro QC International; McHenry (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Pro QC International in McHenry, IL, seeks an Operations Supervisor to oversee customer service, account and inventory management, and logistics for smooth daily operations and high customer satisfaction.

You will lead inside-sales liaison, manage RFQs, entry of orders, and scheduling shipments, while driving process improvements and admin duties.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Operations Management, Quality Management, or related fields.
• An additional degree in Business is a plus.
• 5+ years in operations management or related field.
• Empathetic, customer-focused and advocate for customers.
• Problem-solving mindset and detail orientation.
• Strong communication and interpersonal skills.
• Independent worker with strong collaboration with global peers.
• Proficient in Microsoft Office and other software.
• Able to multi-task and manage multiple projects.

Responsibilities

• Customer Service Representative and inside-sales liaison, identify customer needs.
• Build relationships with accounts through open, proactive communication.
• Issue quotations for new RFQs and maintain RFQ trackers.
• Entry of customer orders and internal purchase orders; track on-time performance.
• Organize and chair operations review meetings with customers.
• Inventory management to balance supply and avoid excess stock.
• Schedule inbound shipments from overseas and outbound domestic shipments.
• Drive continuous improvement of operational processes and admin tasks.

Skills

Operations management experience

Empathy

Problem-solving

Communication skills

Organizational skills

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Bachelor’s degree in Quality Management

Tools

Microsoft Office

Job description

Summary:The Operations Supervisor is overall responsible for customer service representation, account management for existing accounts, inventory management, and logistics management. He/She ensures all day-to-day operations are running smoothly and efficiently, and result in high customer satisfaction. The Operations Supervisor reports directly to the General Manager.Key responsibilities:-Customer Service Representative, act as the inside-sales and operations liaison with the customers, identify and take ownership of customers’ needs to achieve satisfaction-Build sustainable relationships and trust with customer accounts through open and interactive communication-Issue quotations for new RFQ’s-Keep RFQ trackers up-to-date and chair the RFQ review meeting-Entry of customer orders, place internal purchase orders to our sourcing offices, and tracks on-time performance-Organize and chair operations review meetings with customers-Inventory Management, ensure an optimal inventory level to secure a continuous supply to the customer while avoiding excess inventory-Schedule and monitor incoming shipments from overseas sourcing locations-Schedule outgoing domestic shipments to the customers, including order picking where needed-Continuous improvement of the company’s operational processes-Office administrationRequirements:- Bachelor’s degree in Engineering, Business Administration, Operations Management, Quality Management, or related fields- An additional degree in Business is a plus.- 5+ years of experience in operations management or a related field.- Empathetic, able to put him/herself in the customer’s shoes and advocate for the customers within the company- Problem-solving mentality- Strong organizational skills and attention to detail- Excellent communication and interpersonal skills- Ability to work independently, but also a strong collaborator with global peers- Proficient in Microsoft Office and other relevant software programs- Ability to multi-task and handle multiple projects simultaneously