OPERATIONS SUPERVISOR

Compass Group, North America; Kansas City (MO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Instapay

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy Sector, part of Compass Group USA, is hiring an Operations Supervisor to oversee concession stands and premium spaces at venues. You will train hourly staff, manage guest experiences, and ensure safe operations while maintaining product standards.

The role emphasizes leadership, cash handling, and adherence to food safety guidelines. Successful candidates will model exceptional service and teamwork across shifts.

Qualifications

• Experience supervising concession stands or premium spaces.
• Strong guest service mindset and communication skills.
• Ability to train and coach hourly staff and ensure safety/hygiene standards.

Responsibilities

• Supervises operations of multiple stands or premium spaces; assists team members and maintains safe environment.
• Greets and assists guests; answers questions and helps with needs.
• Understands menu offerings, presentation and pricing; ensures product control and inventory handling.
• Follows cash handling policies and food safety guidelines.
• Processes refunds and guest recovery actions; escalates to management when needed.
• Trains and coaches other hourly team members in functions, policies, and safety standards.

Skills

Guest service

Team leadership

Cash handling

Food safety

Safety/hygiene

Tools

ServSafe

Alcohol certifications

Job description

Levy Sector

Position Title: OPERATIONS SUPERVISOR

Pay Range : $19.00 to $23.00

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/

OPERATIONS SUPERVISOR

Summary : The Operations Supervisor oversees the operations of concession stands and/or premium spaces based on business needs, performs a variety of concessions duties, trains other hourly staff, and provides exemplary guest experience.

Essential Duties and Responsibilities:

• Supervises the operations of multiple concession stands or premium spaces, while assisting team members and maintaining a safe environment throughout operating hours.

• Greets, directs, and responds to guest’s questions and needs.

• Understands menu offerings, presentation and pricing.

• Ensures proper product control and handling of inventory and equipment.

• Follows all payment integrity / cash handling policies and food safety/sanitation guidelines.

• Processes refunds and guest recovery actions as needed; escalates to management where appropriate.

• May be assigned to any stand, section, or premium space depending on business needs.

• Trains, coaches, and assists other hourly team members in stand specific functions, company policies & standards, and safety/hygiene standards.

• Completes maintenance logs / requests as needed.

• Serves as check-point for stand leads at beginning / end of shift.

• Checks in/out with management each shift.

• Maintain and abide by ServSafe Food Manager and Alcohol certifications.

• Performs other duties as assigned.

• Be nice.

Levy is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app

• Associate Shopping Program

• Health and Wellness Program

• Discount Marketplace

• Employee Assistance Program