Operations Supervisor

Global Medical Response; Hollister (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

Global Medical Response is hiring an Operations Supervisor in Hollister, CA. This role oversees day-to-day field operations, maintains coordination between field staff and management, interfaces with outside agencies, and supports scheduling, equipment and supply management as directed by the Manager of Operations.

Minimum qualifications include a high school diploma or GED and at least two years as an EMT/Paramedic.

Qualifications

• Minimum of two (2) years full-time employment as a Paramedic/EMT (preferred).
• Demonstrated skills in evaluating, instructing and coaching pre-hospital care delivery.
• Understanding of operations protocols, policies and procedures.

Responsibilities

• Provide direction and oversight to EMTs, Paramedics and other operational staff.
• Interpret and apply operational policies and procedures.
• Ensure quality field operations through daily contact and evaluation.
• Assess equipment, supplies and vehicle needs; coordinate service with Materials Management.
• Reconcile ticket-work daily with ticket-work staff.
• Respond to customer and staff inquiries and resolve issues promptly.
• Investigate events involving units or staff and document accordingly.

Skills

EMT/Paramedic experience

Field operations leadership

Communication skills

Scheduling coordination

Education

High school diploma or GED

Job description

Hollister

San Benito County, CA

IMMEDIATELY HIRING! FULL-TIME EXEMPT Opportunity

$85K - $115K Salary Rate

Field Operations Supervisor

We are hiring an Operations Supervisor that will be responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment, and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations.

MINIMUM QUALIFICATIONS:

• High school diploma or GED
• Minimum of 18 years of age
• Minimum of two (2) years full-time employment as a Paramedic/EMT (preferred)
• Demonstrated skills and experience in evaluating, instructing and coaching all aspects of the delivery of pre-hospital care
• Demonstrated comprehensive understanding of the operations protocols policies and procedures.
• Effective oral, written and interpersonal communication skills
• Effective interpersonal skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direction and oversight to EMTs, Paramedics and other operational support staff as necessary.
• Maintain familiarity with and provide interpretation of operational policies and procedures.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• Assess daily equipment, supply and vehicle needs. Coordinate service as necessary in conjunction with the Materials Management Department.
• Ensure ticket-work is 100% reconciled daily in conjunction with the ticket-work staff.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.
• Investigate events involving assigned units or staff, including the completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary to CES.
• Share on-call Coordinator duties as required.
• Maintain punctual and regular attendance.
• Adhere to all company policies and procedures.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off:

Salary Range: $85K - $115K Annually