Operations Supervisor

Global Medical Response; Modesto (CA); On-site; USD 118,000 - 125,000; Full time

Job summary

Global Medical Response (GMR) in Modesto, CA seeks an Operations Field Supervisor to oversee day-to-day field operations, facilitate field-management communication, and interface with outside agencies. Responsibilities include ensuring staffing, equipment, and medical supply readiness, and direct ALS patient care.

The role requires EMS experience, Paramedic credentials, and strong knowledge of policies, PCR processes, and safety standards.

Qualifications

• High school diploma or GED required.
• Current CPR, PHTLS or ITLS, PALS, and ACLS certification, or equivalent credentials.
• Some advanced education preferred.
• Must be able to acquire all county certifications.
• Three years EMS experience required; Paramedic field experience preferred.

Responsibilities

• Direct, monitor, communicate with and evaluate all field employees in his/her assigned area.
• Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• May prepare employee evaluations and field crew contact reports.
• Ensure PCRs and other field paperwork is 100% reconciled daily in conjunction with the PCR processing.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Provide staff counseling and guidance and information regarding AMR operations.
• Promptly investigates incidents involving assigned units or personnel, including filing of internal and external reports, and counseling staff.
• Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units
• Implement and enforce company policies and standards.
• Perform direct ALS patient care activities.
• Maintain communication with other agencies and departments.
• Serve on committees with other departments to set policies and generate ideas.
• Perform other related duties as required.
• Prepare reports and manage projects as assigned by Operations Manager or Director of Operations.
• Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.
• Attend scheduled meetings as required by the Operation Manager.
• Responsible for complying with all local, state, and federal employment laws and company policies.
• Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
• Responsible for developing and maintaining department budgets.
• Responsible for adhering to all company policies and procedures.
• Direct AMR resources during mass casualty/disaster operations.
• Adherence to and compliance with information systems security is everyone’s responsibility.
• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and work to facilitate individual and team development that drives positive results.
• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc.

Skills

Field supervision

EMS experience

Paramedic

MS Office

Communication skills

Education

High school diploma or GED

CPR/ITLS/PALS/ACLS certs

Tools

MS Office suite

Job description

STANISLAUS COUNTY

Modesto, CA

OPERATIONS FIELD SUPERVISOR

EXEMPT

SUMMARY:

The Field Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short‑term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct, monitor, communicate with and evaluate all field employees in his/her assigned area.
• Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• May prepare employee evaluations and field crew contact reports.
• Ensure PCR’s and other field paperwork is 100% reconciled daily in conjunction with the PCR processing.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Provide staff counseling and guidance and information regarding AMR operations.
• Promptly investigates incidents involving assigned units or personnel, including, filing of internal and external reports, and counseling staff.
• Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units
• Implement and enforce company policies and standards.
• Perform direct ALS patient care activities.
• Maintain communication with other agencies and departments.
• Serve on committees with other departments to set policies and generate ideas.
• Perform other related duties as required.
• Prepare reports and manage projects as assigned by Operations Manager or Director of Operations.
• Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.
• Attend scheduled meetings as required by the Operation Manager.
• Responsible for complying with all local, state, and federal employment laws and company policies. (i.e., Americans with Disability Act, Affi
• Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
• Responsible for developing and maintaining department budgets.
• Responsible for adhering to all company policies and procedures.
• Direct AMR resources during mass casualty/disaster operations.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems’ security policies and procedures. Attend Information Systems security training, when offered. Report on information systems security problems.
• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and work to facilitate individual and team development that drives positive results.
• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

NONESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform other duties required

Physical Requirements:

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to successfully pass Physical Agility Test. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit; talk or hear; stand; walk; use hands to handle or operate objects, tools, or controls; and reach/pulling with hands and arms and driving ambulance. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must frequently lift and/or move up to 200 pounds with the assistance with a partner and occasionally lift and/or move up to 200 pounds with the assistance of a partner. Specific vision abilities required by this job include close vision, distance vision color vision, peripheral vision, depth perception, and the ability to adjust focus.

MINIMUM QUALIFICATIONS:

Education/Licensing/Certifications

• HighschooldiplomaorGED.
• Current CPR, PHTLS or ITLS, PALS, and ACLS certification, or equivalent credentials.
• Some advanced education preferred.
• Must be able to acquire all county certifications.

Experience:

• Three years EMS experience required; Paramedic field experience preferred.

Knowledge and Skills:

• Must be able to function as a field paramedic performing direct ALS patient care activities. Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability. Microsoft office experience. Thorough knowledge of system status management. Effective oral and written and Interpersonal communication skills.

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Hereyou’llembark on meaningful work that will make an impact on you and the customers we serve.View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors —keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

Salary Range: $118,000-$125,000 DOE