Operations Supervisor

Loomis US; Hayward (CA); In loco; USD 85.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation and Sick Time

Health & Dental Insurance

Vision Insurance

401(k) Plan

Basic Life Insurance

Voluntary Life Insurance

Flexible Spending and Health Savings

Dependent Care Account

Industry-leading Training and Dev

Descrizione del lavoro

Loomis US in Hayward, CA seeks an Operations Supervisor to implement Loomis policies, monitor daily operations, and support long-term armored route and vault activities. You will lead a professional, safety‑minded team, drive high service delivery, and optimize cost-effective operations across routes and vaults.

You will coordinate with management to maintain security and efficiency, recruit and train staff, and ensure compliance with policies.

Competenze

• 3+ years in transportation and warehousing, transportation logistics, or related field.
• Minimum 2+ years of proven supervisory/leadership experience.
• Experience in banking or retail cash and ATM operations preferred.
• Strong desire to succeed, advance your career, and work for a leading branch.

Mansioni

• Complete and maintain scheduling/routing daily.
• Oversee armored and ATM routes, dispatch, vault, and terminal operations.
• Maintain effectiveness and efficiency of routes, terminals, and vaults.
• Ensure safety of employees, vehicles, and facilities through training and policy enforcement.
• Ensure security of cargo and terminal, including opening/closing procedures.
• Investigate accidents and process required paperwork.
• Develop and maintain customer service capabilities among operations staff.
• Respond to customer inquiries and resolve logistics issues.
• Coordinate with sales, other divisions, vendors, and carriers on operational solutions for new customers.
• Control overtime and monitor vacation schedules.
• Maintain efficiency of operational functions.
• Communicate with employees to resolve issues and complaints.
• Perform additional duties as assigned by management.
• Provide leadership focused on professionalism and continuous improvement.
• Recruit, interview, train, and supervise operations personnel.
• Oversee maintenance of vehicles, forklifts, and equipment.
• Emergency response for injuries, incidents and investigations.
• Manage route/vault data including paperwork and electronic records.
• Other duties as needed by Operations/Branch Manager.

Conoscenze

Leadership

Communication

Public speaking

MS Office

Strumenti

Microsoft Office

Descrizione del lavoro

Job Description

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

Job Overview:

The Operations Supervisor will be responsible for implementing and administering Loomis policies and procedures, monitoring and controlling daily operations, and assisting with the long-term operation of armored car routes and the cash vault. The Operations Supervisor will work alongside Management to develop, maintain, and supervise a professional, employee-centered culture, a safe and secure operation, high service delivery, and cost-effective, productive operations. This includes operational responsibility for all route operations (armored and ATM), and for vault and facility security operations, as directed by the Operations Manager/Branch Manager.

Key Responsibilities

• Complete and maintain scheduling/routing on a daily basis.
• Oversight and coordination of armored and ATM routes, dispatch, first-line ATM maintenance, vault, and terminal operations.
• Maintaining effectiveness and efficiency of route, terminal, and vault operations.
• Safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures
• Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures, including terminal opening and closing.
• Investigating accidents and processing required paperwork.
• Developing and maintaining customer service capabilities among all operations staff.
• Responding to customer inquiries and/or complaints and solving logistical issues.
• Coordinating with sales, other Division branches and departments, Division and corporate staff, other carriers, and vendors in creating and implementing viable operational solutions to new customers.
• Controlling overtime hours. Monitoring employee vacation schedules.
• Maintaining the effectiveness and efficiency of operational functions.
• Communication with all employees to immediately resolve any outstanding issues and/or complaints.
• Completion of any and all additional responsibilities that are assigned by the Operations Manager and/or other Management Team Members on an "as needed" basis.
• Provide leadership that is dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives.
• Recruiting, interviewing, testing, selecting, training, and supervising operations personnel.
• Oversight and coordination of maintenance of vehicles, forklifts, and other equipment.
• Emergency response, including response to employee injuries, facility security incidents, vehicle incidents, and security investigations.
• Manipulation and maintenance of route and vault data to include manual paperwork and electronic data.
• All other duties as assigned by the Operations Manager/Branch Manager.

Primary Qualifications

• Ability to obtain a valid firearms permit.
• Must have 3+ years’ experience in transportation and warehousing, transportation logistics, or a related field.
• Minimum 2+ years of proven professional supervisory and leadership experience.
• Experience in banking or retail cash and ATM operations preferred.
• Strong desire to succeed, advance your career, and work for a company-leading branch.

Individual Skills & Competencies

• Strong leadership skills with the ability to manage and develop high-performing teams.
• Excellent verbal and written communication skills.
• Ability to teach, coach, and present to small and large groups.
• Excellent computer skills and a working knowledge of Microsoft Office programs.

Benefits

Loomis offers one of the most comprehensive employee benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Job Details

Job Family

Exempt

Job Function

Operations

Pay Type

Salary

Hiring Min Rate

85000 USD

Hiring Max Rate

95000 USD