Operations Supervisor

Concord Hospitality Enterprises Co.; Gayly (PA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Discounted room rates at Concord-hotel

Training, development, and career_adv

Job summary

Concord Hospitality Enterprises Co. is hiring an Operations Supervisor for Courtyard by Marriott Settlers Ridge in Pittsburgh, PA. You will lead a team across Front Desk, Housekeeping, and The Bistro while ensuring guest satisfaction and brand standards.

You will train across departments, supervise shifts, and contribute to smooth check-ins, reservations, and yield management. This role offers growth toward future AGM opportunities in a dynamic hotel environment.

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsibilities

• Inspect rooms to ensure high quality and standards.
• Cover shifts in The Bistro, Front desk, and housekeeping.
• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Keep the lobby and desk area clean and presentable.
• Maintain knowledge of emergency and security procedures.

Skills

Leadership

Communication

Multitasking

Organization

Flexibility

Customer service

Education

High school diploma or equivalent

Job description

Courtyard by Marriott Settlers Ridge, 5100 Campbells Run Road, Pittsburgh, PA 15205, USA

• Rate : $17.50 USD per hour
• Front Office
• Full-Time
• Requisition #: OPERA064807

Description

OPEN AVAILABILITY REQUIRED

This role you will be required to learn Housekeeping, Front Desk, as well as the Bistro.

As a Operations Supervisor at Concord Hospitality, you will lead your team members in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

• Inspect rooms to ensure they maintain the high quality and standards of a Marriott hotel
• Cover shifts where needed in The Bistro, Front desk, and housekeeping
• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Commitment to delivering outstanding guest service

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.