Operations Supervisor

Goodwill Southwest Florida; Fort Myers (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off (PTO) and holidays

Employee assistance program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking an organized Operations Supervisor to oversee daily warehouse and transportation operations at the Fort Myers facility.

Reporting to the Director of Warehousing & Safety, you will coordinate staff scheduling, manage workflows, ensure safety and regulatory compliance, and help analyze data to optimize productivity and service delivery across multiple locations.

Qualifications

• High school diploma or equivalent required or year-for-year experience substitution.
• Minimum of three (3) years of related experience, including at least one (1) year in a supervisory role.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to coach, train, and evaluate staff through meetings, one-on-one sessions, and performance reviews.
• Strong verbal and written communication skills with internal and external stakeholders.
• Ability to gather, analyze, and interpret operational data and create standard tracking and management reports.
• Working knowledge of warehouse operations, including loading and unloading trucks.
• Ability to operate a forklift safely and effectively.

Responsibilities

• Assist in managing daily warehouse and transportation operations to support efficient service delivery.
• Support staff scheduling and direct day-to-day warehouse and transportation work plans.
• Ensure compliance with all agency policies, procedures, safety standards, and required training requirements.
• Maintain compliance with CARF, Department of Labor, DOT, and other applicable regulatory standards.
• Maintain authorized plant layout and efficient workflow to maximize productivity and labor utilization.
• Set employee, fleet, and dock schedules to ensure smooth deliveries and loading for fleet, vendors, salvage buyers, and carriers.
• Support the operation and standard procedures of the Home Pickup program.
• Maintain fleet and equipment maintenance records, including forklifts and warehouse machinery.
• Assist with budgeting and manage requisitioning, inventory, and tracking of materials, supplies, equipment parts, and vendor services.
• Work collaboratively with the Salvage Supervisor to provide departmental coverage as needed.
• Maintain regular, reliable attendance and perform additional duties as assigned.

Skills

Supervisory experience

Staff coaching & training

Verbal & written communication

Data analysis & reporting

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Forklift operation

Job description

Job Title: Operations Supervisor

Location: 5100 Tice Street Fort Myers, FL

Employment Type: Full-Time / Hourly

Goodwill Southwest Florida is seeking an organized and safety‑focused Operations Supervisor to support daily warehouse and transportation operations. Working under the direction of the Director of Warehousing & Safety, this role assists in coordinating staff, managing workflows, and ensuring compliance with safety, regulatory, and operational standards. The ideal candidate brings strong supervisory skills, operational insight, and the ability to balance hands‑on oversight with planning and analysis while supporting Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities

• Assist in managing daily warehouse and transportation operations to support efficient service delivery.
• Support staff scheduling and direct day‑to‑day warehouse and transportation work plans.
• Ensure compliance with all agency policies, procedures, safety standards, and required training requirements.
• Maintain compliance with CARF, Department of Labor, DOT, and other applicable regulatory standards.
• Maintain authorized plant layout and efficient workflow to maximize productivity and labor utilization.
• Set employee, fleet, and dock schedules to ensure smooth deliveries and loading for fleet, vendors, salvage buyers, and carriers.
• Support the operation and standard procedures of the Home Pickup program.
• Maintain fleet and equipment maintenance records, including forklifts and warehouse machinery.
• Assist with budgeting and manage requisitioning, inventory, and tracking of materials, supplies, equipment parts, and vendor services.
• Work collaboratively with the Salvage Supervisor to provide departmental coverage as needed.
• Maintain regular, reliable attendance and perform additional duties as assigned.

Qualifications

• High school diploma or equivalent, or year‑for‑year experience substitution required.
• Minimum of three (3) years of related experience, including at least one (1) year in a supervisory role.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to coach, train, and evaluate staff through meetings, one‑on‑one sessions, and performance reviews.
• Strong verbal and written communication skills with the ability to interact with internal and external stakeholders.
• Ability to gather, analyze, and interpret operational data and create standard tracking and management reports.
• Working knowledge of warehouse operations, including loading and unloading trucks.
• Ability to operate a forklift safely and effectively.
• Physical ability to perform manual labor and lift and carry items weighing up to 50 pounds.
• Flexibility to work varying schedules based on operational needs.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement

Salary: $21.00 per hour