Operations Supervisor

Loomis-; Flagstaff (AZ); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation and Sick Time

Health & Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Descripción de la vacante

Loomis AB in Flagstaff, AZ is seeking an Operations Supervisor to oversee armored and ATM route operations, vault and terminal security, and daily administration. The role focuses on building a professional, safe, and cost-effective operation while maintaining high service levels and a strong customer orientation.

Responsibilities include scheduling, dispatch, safety training, incidents handling, and cross-department coordination with sales and other branches.

Formación

• Strong leadership and supervisory presence demonstrated via professional experience.
• Excellent verbal and written communication skills and the ability to teach, coach, and present to groups.
• Experience in transportation and warehousing, or related field required.
• Experience in banking or retail cash and ATM operations preferred.
• Excellent computer skills and working knowledge of Microsoft Office.
• Desire to succeed, advance, and grow within the company.

Responsabilidades

• Complete and maintain scheduling and routing on a daily basis.
• Oversight of armored and ATM route, dispatch, vault, and terminal operations.
• Maintain effectiveness and efficiency of route, terminal, and vault operations.
• Ensure safety of employees, vehicles, and facilities through training and policy enforcement.
• Ensure security of cargo and terminal through training and policy enforcement.
• Investigate accidents and process required paperwork.
• Develop and maintain customer service capabilities among operations staff.
• Respond to customer inquiries or complaints and solve logistical issues.
• Coordinate with sales, divisions, and vendors to implement viable solutions for new customers.
• Control overtime, monitor vacation schedules, and maintain operational effectiveness.
• Communicate with employees to resolve issues and handle complaints promptly.
• Perform additional duties assigned by Operations Manager/Branch Manager as needed.
• Provide leadership dedicated to professionalism and continuous improvement.

Conocimientos

Leadership

Communication

Coaching

Supervisory presence

Herramientas

Microsoft Office

Descripción del empleo

Salary commensurate upon skill set, experience and competency in similar role(s).

The Operations Supervisor will be responsible for implementing and administering Loomis policies and procedures as well as monitoring and controlling daily operations and assisting with long-term operation of armored car routes and the cash vault. The Operations Supervisor will work alongside Management to develop, maintain, and supervise a professional employee-centered culture, a safe and secure operation, a high level of service delivery, and cost effective and productive operations. This includes operational responsibility for all route operations (armored and ATM), vault and facility security operations as directed by the Operations Manager/Branch Manager.

Typical Duties / Responsibilities:

• Complete and maintaining scheduling/routing on daily basis
• Oversight and coordination of armored and ATM route, dispatch, first-line ATMmaintenance, vault and terminal operations.
• Maintaining effectiveness and efficiency of route, terminal and vault operations.
• Safety of employees, vehicles, and facilities through training, monitoring andenforcement of policies and procedures
• Security of cargo and terminal through training, monitoring, and enforcement of policiesand procedures including terminal opening and closing.
• Investigating accidents and processing required paperwork
• Developing and maintaining customer service capabilities among all operations staff.
• Responding to customer inquiries and or complaints and solving logistical issues.
• Coordinating with sales, other Division branches and departments, Division and corporatestaff, other carriers, and vendors in creating and implementing viable
  operational solutions to new customers.
• Controlling overtime hours. Monitoring employee vacation schedules. Maintaining effectiveness and efficiency of operational functions.
• Communication with all employees to Immediately resolve any outstanding issues and/or
  complaints.
• Completion of any and all additional responsibilities that are assigned by the OperationsManager and/or other Management Team Members on an “as needed” basis.
• Provideleadership that is dedicated to professionalism, continuous improvement, and
  exceeding challenging goals and objectives.
• Recruiting,interviewing, testing, selecting, training and supervising of operations personnel.
• Oversightand coordination of maintenance of vehicles, forklifts and other equipment.
• Emergency response to include response to employee injuries, facility security incidents,vehicle incidents and security investigations.
• Manipulationand maintenance of route and vault data to include manual paperwork and
  electronic data.
• All other duties as assigned by the Operations Manager/Branch Manager.

Skills and Qualifications:

• A valid firearms permit.
• A strong, positive, leadership andsupervisory presence proven through professional experience is required.
• Excellent verbal and writtencommunication skills and the ability to teach, coach, and present to small andlarge groups is required.
• Experience in transportation andwarehousing, transportation logistics, or a related field required.
• Experience in banking or retail cash,and ATM operations preferred.
• Excellent computer skills and a workingknowledge of Microsoft Office programs required.
• Strong desire to succeed, advance, growyour career, and work for an industry and company-leading branch is required.

Essential Duties/Job Qualifications:

As part of the qualification process for the Operation Supervisor position, a Human Performance Evaluation (HPE) is required. This evaluation requires successful completion of testing in the following areas:
Lift:
- 25lbs vertical lift from 10 inches to 66 inches from the floor (1X)
Lift-Carry:
- 18lbs vertical lift from 1 inch to 44 inches from the floor, and horizontally transfer 15ft (4X)
- 18lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 300ft (1X)
- 50lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 2ft (2X)
Push-Pull:
- Horizontally transfer 47lbs of force on a sled (single, non-dominant arm), a distance of 1ft (2X)
Repetitive Coupling:
- Squeeze Jamar Hand Dynamometer requiring forces up to 30lbs / both right & left hands (4X)
Climb:
- Ascend / Descend a step with heights of 16. 21 & 24 inches from the floor (10X)

Benefits

Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry leading Training and Development