Operations Supervisor Fleet Services

3M HEALTHCARE; San Diego (CA); On-site; USD 63,750 - 86,250; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k) retirement plan

Employer 401(k) match

Discount on shares

Job summary

3M HEALTHCARE is seeking an Operations Supervisor to assist the Operations Manager with shift staffing and performance at a Ryder location. The role oversees technicians and service staff, ensuring customer needs meet financial, quality, safety, and asset targets.

Responsibilities include workflow planning, warranty execution, drive-in triage, labor management, customer relations, and quality control. The role also covers documentation, safety compliance, and support for maintenance initiatives

Qualifications

• High-school diploma or GED; associate degree preferred.
• 1–3+ years of experience in a maintenance operations environment.
• Maintenance and technical experience in a shop environment; supervisory experience preferred.
• Experience with a Shop Management System; intermediate Microsoft Office skills.

Responsibilities

• Engage in workflow management: planning, scheduling, assigning work to technicians, productivity tracking and SOPs.
• Ensure all warranty policies and procedures are executed.
• Triage unscheduled drive-ins and assign work to technicians as needed.
• Oversee labour management: training, development, performance management on shift.
• Manage customer relationships, issue resolution, and preventive maintenance scheduling.
• Lead quality inspections and root-cause analysis; implement corrective actions.

Skills

Workflow management

Supervisory experience

Quality inspections

Safety compliance

Labor management

P&L management

Customer relations

Shift planning

Education

High school diploma or GED

Associate degree preferred

Tools

Shop Management System

Microsoft Office

Job description

Position Summary

The Operations Supervisor assists the Operations Manager or Senior Operations Manager with the operations and personnel for a specified shift at a Ryder location. The role may require supervisory duties over shift employees such as Technicians‑In‑Charge, Customer Service Coordinators, Technicians, and Service Employees. The supervisor is responsible for ensuring customers’ needs are met while balancing financial, operational, quality, safety, and asset targets against business objectives.

Responsibilities

• Engage in workflow management: work analysis, planning and scheduling, assigning work to technicians, productivity tracking and optimisation, holding shift and shop meetings, and reviewing and approving repair orders.
• Ensure all warranty policies and procedures are executed.
• Handle triage of unscheduled customer drive‑ins and communicate with customers, assigning work to technicians as needed.
• Conduct yard checks to verify proper work scheduling and prioritisation.
• Oversee labour management: provide training and development for all personnel, conduct performance management, and support the local workforce on shift day.
• Manage customer relationships including issue resolution, satisfaction and retention; follow up on preventive‑maintenance scheduling, breakdowns, and vehicle status updates.
• Direct direct reports in maintaining shop appearance and ensuring 65‑standard compliance in all relevant areas.
• Evaluate tooling and equipment needs, and recommend improvements.
• Assist in managing vehicle specifications and the in‑service/out‑service process; ensure that all vehicles meet required specifications in SAM.
• Oversee parts inventory management, policies and procedures.
• Lead quality management: perform quality inspections of PM and repairs, conduct in‑process reviews of non‑PM work, conduct root‑cause analysis, and implement corrective actions locally or through the Technical Assistance Center.
• Maintain shop cleanliness and quality for all serviced vehicles.
• Collaborate with the Service Manager to ensure technicians are properly trained and qualified; prioritise TOPS plans based on breakdown, rework, and running‑cost trends.
• Maintain documentation required to meet or exceed local, state, federal, and customer requirements.
• Ensure employee compliance with safety and EPA regulations.
• Drive financial performance: meet Net Maintenance Cost per Unit objectives, control cost measures, execute maintenance initiatives, and manage the shift/shop P&L.
• Handle payroll, purchase‑order approval, invoice and fuel reconciliation.
• Support the customer bill‑back process, including identification, review, and approval of bill‑back opportunities.
• Maintain data integrity in the Shop Management Online system.
• Carry out additional duties as assigned.

Qualifications

• High‑school diploma or GED required; associate's degree preferred.
• 1–3+ years of experience in a maintenance operations environment required.
• Demonstrated success in a Ryder role may replace the education or experience requirement.
• Maintenance and technical experience in a shop environment required; supervisory experience preferred.
• Experience with a Shop Management System preferred.
• Intermediate Microsoft Office skills preferred.
• Strong vehicle diagnostics/repair knowledge preferred.
• Ability to represent Ryder professionally and interact competently with customer management.

Compensation & Benefits

Salary is $75000 (USD) annually with potential for an annual bonus. The role includes a comprehensive benefits package, including medical, prescription, dental, vision, life and disability insurance; paid time off for vacation, illness, bereavement, family and parental leave; and a tax‑advantaged 401(k) retirement savings plan. Ryder offers a 401(k) employer match, work‑day security, and a discount on shares.

Equal Opportunity Employer Statement

Ryder is a proud Equal Opportunity Employer and is committed to a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran or a qualified individual with disability.