Operations Supervisor

Total Quality Logistics; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Tuition reimbursement

Training reimbursement

Employee discounts

Financial wellness planning

401(k) with company match

Career advancement opportunities

Great Place to Work awards

Job summary

Total Quality Logistics is seeking an Operations Supervisor to lead a team of sales support professionals, drive performance, and coordinate staffing for top accounts.

You will hire, train, coach, and develop employees, collaborate with Sales Leadership, and implement process improvements while traveling up to 20% for office visits and leadership meetings.

Qualifications

• Previous leadership experience required.
• Ability to work in a fast-paced environment with changing priorities.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Advanced computer skills including Excel.
• Willing to travel up to 20% for office visits and leadership meetings.
• Employment visa sponsorship is unavailable.

Responsibilities

• Coach and develop team members to improve performance.
• Identify accounts that meet staffing needs in collaboration with Sales Leadership.
• Maintain customer relationships and facilitate staffing conversations.
• Advocate for focus items and drive process improvements.
• Oversee interviewing and hiring processes for sales support staff.
• Contribute to reporting and productivity evaluations.
• Assist and provide coverage for Sales Support Managers as needed.

Skills

Leadership experience

Communication skills

Analytical thinking

Problem-solving

Team coaching

Tools

Microsoft Excel

Job description

About the role:As an Operations Supervisor, you will lead a team of sales support employees in day-to-day responsibilities, operations and overall performance. We are built on the foundation of teamwork, so your core responsibilities will be hiring, training, developing, and assisting a dedicated support team, ensuring a high-level of production. As a leader in sales support, you are in the seat to drive TQL’s top accounts to success and accelerate growth, by effectively managing support needs.What’s in it for you:Competitive compensationComprehensive benefits packageHealth, dental and vision coverage401(k) with company matchPerks including tuition and training reimbursement, employee discounts, and financial wellness planningAdvancement opportunities with structured career pathsEmployee referral bonus opportunitiesCertified Great Place to Work with 900+ lifetime workplace award winsWhat you’ll be doing:Coach and develop team members to improve performance and exceed department and company objectivesIdentify accounts that meet the business need for sales support staffing through the collaboration with Sales Leadership and LAE’s on requirements to qualify for support and ongoing expectations towards retaining support staffMaintain customer relationships with sales leadership and facilitate conversations regarding sales support staffing needsAdvocate for and drive company focus itemsManage the interview, candidate evaluation, and hiring processCoach sales support staff on opportunities to maximize account efficiency through the use of technology and automationMonitor the team to proactively identify issues, streamline functions, and offer solutions for overall process improvementContribute with reporting and productivity evaluations, with ongoing re-evaluation of sales support performance metricsOversee time management, attendance, productivity and policy complianceDevelopment of future leaders in the department/companyAssist and provide coverage for Sales Support Managers as neededWhat you need:Previous leadership experience requiredAbility to work in a fast-paced environment with quickly changing prioritiesExcellent verbal and written communication skillsStrong analytical and problem-solving skillsAdvanced computer skills including proficient knowledge of Microsoft Excel.Willing and able to travel up to 20% for office visits, support needs, and leadership meetingsEmployment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.