Operations Supervisor

Office Depot / ODP; Carol Stream (IL); Presencial; USD 60.000 - 70.000; Jornada completa

Descripción de la vacante

Office Depot / ODP is seeking an Operations Supervisor for a fast-paced fulfillment center in Illinois. The role leads day-to-day fulfillment, distribution, and transportation activities to meet KPIs and service levels.

You will supervise a high-performing team, recruit and train staff, and ensure safety compliance while coordinating with internal and external customers and carriers. Competitive salary and holiday schedules apply.

Formación

• High school diploma or equivalent; bachelor’s preferred.
• Experience in a production, logistics, transportation, or business-to-business distribution facility.
• Minimum 2 years in distribution, transportation, or operations.
• Strong communication and leadership skills; ability to motivate employees.
• English required; bilingual English/Spanish preferred.

Responsabilidades

• Supervise receipt, storage, order filling, loading of inventory, and/or transportation activities for a department or small satellite location.
• Monitor and record productivity and accuracy to meet goals and service levels.
• As needed, perform hands-on operational tasks including receipt, storage, order fulfillment, loading, and delivery.
• Recruit, train, and develop a high-performing team; plan staffing and coverage.
• Provide input into staffing based on volume and needs; allocate resources accordingly.
• Conduct performance reviews and coaching; address performance issues.
• Promote open, collaborative communication within the team.
• Promote and enforce safety; ensure SOPs and policies are followed.
• Maintain relationships with internal and external customers; visit external customers as needed.
• Perform other duties to support business needs.

Conocimientos

Leadership

Communication

Warehouse operations

Decision making

People management

Bilingual English/Spanish

Educación

High School diploma or equivalent

Bachelor's degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Department: Outbound

Salary: $60,000/year - $70,000/year

Shift: Monday - Thursday - 6AM to completion - 3 High-volume seasons that require extra hours hours to meet peak volume. Site operates on all major holidays.

Overview

The Supervisor is a key frontline leader responsible for day-to-day execution of fulfillment, distribution, and/or transportation operations within a fast-paced, ecommerce, F ulfillment Center supporting external online retail customer. T his role ensures outstanding service to internal and external customers, including third-party partners/carriers, by maintaining strong communication, conducting regular customer visits, and may include actively supporting business growth through sharing sales leads with the sales team.

The Supervisor builds and leads a high-performing team by modeling the company's 5Cs (Commitment, Communication, Collaboration, Creativity, and Customer Focus) and by coaching associates to consistently achieve quality, safety, and productivity goals. They are accountable for meeting operational standards and driving performance against Key Performance Indicators (KPIs).

This role continuously evaluates processes and results, identifying opportunities to improve service, efficiency, and cost. The Supervisor recommends and implements changes to optimize workflows, balance labor, and respond to shifting business needs. They closely monitor daily schedules and proactively adjust staffing, work assignments, and routes based on volume and priority.

Core responsibilities may include coordinating, overseeing, and at times performing activities related to receipt, storage, order fulfillment, loading, and/or delivery of inventory to ensure accurate, timely, and efficient operations.

Primary Responsibilities:

Operations Management:

• Supervise the receipt, storage, order filling, loading of inventory, and/or transportation activities for a department or small satellite location.
• Monitor and record productivity and accuracy for the assigned area, ensuring operational goals and service levels are met.
• As needed, perform hands‑on operational tasks such as receipt, storage, order fulfillment, loading, and/or delivery of product.

People Leadership:

• Recruit, train, and develop a high-performing team to achieve operational excellence.
• Provide input into short-term staffing and coverage planning, including resource allocation based on volume and business needs.
• Conduct performance reviews and ongoing coaching conversations; address performance issues and recognize strong performance.
• Communicate effectively with team members and promote an open, collaborative work environment.

Safety & Compliance:

• Promote and enforce a strong culture of safety, ensuring compliance with all safety regulations, SOPs, and company policies.
• Conduct regular safety audits and provide ongoing safety training and reinforcement for associates.

Customer & Business Support:

• Maintain strong relationships with internal and external customers.
• May visit external customers to proactively identify potential business opportunities and/or conduct carrier reviews.

Other Responsibilities:

• Perform other duties and responsibilities as assigned to support business needs and organizational objectives.

Education and Experience:

• Level of Formal Education: High School diploma or equivalent, Bachelors preferred
• Area of Study: Experience in a production, logistics, transportation, or business-to-business distribution facility.
• Minimum Years of Experience: 2
• Type of Experience: Distribution, Transportation, or Operations preferred.
• Special Certifications: Black Belt certifications in 5s or Dale Carnegie courses preferred
• Technical Competencies & Information Systems: Microsoft Office
• Skills & Abilities: Strong communication and leadership skills, strong knowledge of warehouse and/or transportation operations and procedures, proven decision-making capabilities, ability to manage and motivate employees.
• Additional Language Skills: English required, Bilingual English/Spanish preferred
• Personal Attributes & Other/Preferred: Self-motivated, team player
• Ability to set and manage expectations; observe and monitor work progress
• Lead through change and deliver critical coaching and feedback on associate performance
• Flexibility to meet the needs of the business

About The ODP Group :

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety:

We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing poten