Operations Supervisor

Green Mountain Transit (GMT); Burlington (VT); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Wage

Schedule

Paid time off

Health insurance

Retirement plan

Job summary

Green Mountain Transit (GMT) in Burlington, VT, seeks a supervisor to oversee daily fixed-route operations, communicating accurate information to Bus Operators and the public while ensuring ADA and DOT compliance through regular observation and coaching.

You will supervise Operators, provide feedback and training, support dispatch/passengers, manage detours and OTP, and assist with safety, investigations, and occasional driving as needed.

Qualifications

• Associate’s degree and 3 years in a transit-related field preferred.
• Thorough knowledge of safe/efficient operation of transit bus routes.
• CDL with Passenger and Air Brake endorsements required.
• Clean driving record and ability to pass background checks, DOT medical, and drug screen.
• Familiarity with transportation services and strong customer service.

Responsibilities

• Supervise daily fixed route operations and support Bus Operators.
• Provide feedback and training to Bus Operators.
• Communicate with the public and GMT partners.
• Monitor on-time performance and manage detours/interruptions.
• Respond to incidents and assist with investigations when needed.

Skills

Customer service

Communication

Training ability

Observation skills

Team collaboration

Education

Associate’s degree

3 years transit experience

Tools

MS Office

Google Mail

Video recording systems

Job description

Description And Essential Functions

Responsible for providing supervision and supporting the daily operations for the fixed route service. Communicate consistent and accurate information to Bus Operators and the public. Ensure compliance with ADA and DOT regulations through regular and consistent daily observation and counsel.

• Supports Bus Operators, Dispatchers, and general passengers
• Provides feedback and training to Bus Operators
• Provides customer service through daily interaction with passengers, the community, and GMT’s community partners
• Ensures all work assignments and scheduled routes are performed in a timely and accurate manner
• Monitors and manages Bus Operator compliance with route and schedule adherence
• Manages detours/road closures and other interruptions to transit service; implements detours as necessary and communicates with other staff
• Monitors on-time performance (OTP) and manages OTP digital integrity
• Observes and reports information to GMT Operations management
• Drives transit bus in revenue service, non-revenue service, or as required by GMT management. Works in the Dispatch Office as required
• Facilitates and implements new bid schedules
• Conducts reasonable suspicion assessments as required
• Responds to accidents and incidents and documents per operating procedure. Conducts accident investigations when necessary
• Recommends disciplinary action when Bus Operators violate company standards and legal regulations
• Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations
• Performs other duties as assigned

Qualifications

Education and Experience:

• An Associate’s degree and a minimum of three (3) years’ experience in a transit-related field is preferred.
• A thorough knowledge of the safe and efficient operation of the transit bus routes.
• A Commercial Driver’s License (CDL) with Passenger and Air Brake endorsements is required.
• A clean driving record and the ability to pass standard background checks, a DOT medical physical, and a pre-employment drug screen are required.
• Familiarity with transportation services and excellent customer service skills are beneficial.

Essential Job Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Essential duties are performed with or without reasonable accommodations. Must be proficient in or have the ability to become proficient in Microsoft Office Suite and Google Mail. Ability to become proficient with video recording systems. Ability to work and communicate effectively with a diverse population; work effectively in an environment with multiple competing priorities; and exercise good judgment as situations arise are required.

Benefits

• Wage: Starting wage is $36.83 per hour
• Schedule: 4 - 10 hour shifts, Wednesday, Thursday, Friday, and Saturday, 1:00 pm to 11:30 pm.
• Time Off: 8.67 hours of paid time off accrued per pay period; equivalent to 5+ weeks off per year.
• Health Insurance: 100% paid health care coverage, including medical, dental, vision, and prescription (NO payroll contribution for your health insurance!). 100% paid premium for Short-Term and Long-Term Disability by GMT.
• Retirement: GMT offers 457 Retirement Plans. After one year of service, employees who contribute of 3% will be matched by GMT at 5% and employees who contribute 5% will be matched by GMT at 7%.

GMT is committed to providing a workplace that includes people of diverse backgrounds and fully utilizes their talents to achieve its mission. GMT believes that an inclusive and diverse workplace culture enhances the performance of our organization and our ability to fulfill the agency’s mission.

GMT is an equal employment opportunities (EEO) employer to all employees and applicants for employment without regard to political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. In addition to federal law requirements, GMT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.