Operations Supervisor

American Esoteric Laboratories; Austin, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Sonic Healthcare USA is seeking an Operations Supervisor to support daily laboratory operations and lead a team across our CPL sites. You will coach frontline staff, manage staffing and workflow, and drive quality, safety, and patient service excellence.

Reporting to the Regional Manager, you will foster teamwork, monitor performance, and implement continuous improvement initiatives to enhance efficiency and service delivery in a fast-paced clinical lab environment.

Qualifications

• Minimum high school diploma or GED.
• Experience supervising in healthcare, laboratory, or medical settings preferred.
• Strong communication and organizational skills.

Responsibilities

• Supervise and support a team of phlebotomists, laboratory assistants, processors, couriers, data entry staff, and team leads.
• Coach, train, and develop employees to promote engagement, performance, and service excellence.
• Help manage daily operations, staffing, scheduling, workflow, and resource allocation.
• Build strong relationships with patients, clients, and internal teams to ensure outstanding service.
• Monitor operational performance and identify opportunities to improve efficiency, quality, and productivity.
• Oversee inventory, supplies, and operational resources to support uninterrupted service.
• Ensure compliance with laboratory procedures, quality standards, and safety requirements.
• Support specimen collection, processing, and handling activities as needed.
• Assist with operational projects, issue resolution, and continuous improvement initiatives.

Skills

Leadership

Communication

Problem solving

Customer service

Organizational skills

Education

High school diploma or GED

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Position Summary

Clinical Pathology Laboratories (CPL) is seeking an Operations Supervisor to support daily laboratory operations and lead a team dedicated to delivering exceptional patient care and customer service. Reporting to the Regional Manager, this role is responsible for supervising frontline staff, supporting operational excellence, and helping ensure efficient, high-quality service across multiple locations. The Operations Supervisor serves as a key leader within the region, providing coaching, guidance, and support to team members while driving workflow efficiency, quality standards, and a positive employee and patient experience.

What You'll Do

• Supervise and support a team of phlebotomists, laboratory assistants, processors, couriers, data entry staff, and team leads.
• Coach, train, and develop employees to promote engagement, performance, and service excellence.
• Help manage daily operations, staffing, scheduling, workflow, and resource allocation.
• Build strong relationships with patients, clients, and internal teams to ensure outstanding service.
• Monitor operational performance and identify opportunities to improve efficiency, quality, and productivity.
• Oversee inventory, supplies, and operational resources to support uninterrupted service.
• Ensure compliance with laboratory procedures, quality standards, and safety requirements.
• Support specimen collection, processing, and handling activities as needed.
• Assist with operational projects, issue resolution, and continuous improvement initiatives.

Qualifications Required

• High school diploma or GED.
• Two years of laboratory experience, including specimen collection and processing.
• Two years of leadership or supervisory experience in a healthcare, laboratory, or medical setting.
• Strong communication, organizational, and problem-solving skills.
• Preferred Experience leading teams in a fast-paced healthcare environment.
• Strong customer service and relationship-building skills.
• Ability to effectively manage competing priorities and drive operational results.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to stand, walk, bend, reach, push, and pull throughout the workday.

Work Environment

This position works in a laboratory and patient service environment and may involve exposure to biological materials. Team members are expected to follow all safety and regulatory requirements. Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Sonic Healthcare USA

Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve.

For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.