Operations Supervisor

CVS Health; Arlington (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

CVS Health is seeking an Operations Supervisor to enhance store performance and customer service. The role involves leading staff, managing store operations, and ensuring customer satisfaction. Ideal candidates will possess strong communication and analytical skills, with a flexible schedule to meet store needs.

Benefits

Medical plans

401(k)

Stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Qualifications

• Advanced communication, supervision, and influencing skills required.
• Ability to work flexible full-time schedule.

Responsibilities

• Support store management by planning and executing store performance.
• Lead store and supervisory staff when no manager is onsite.
• Assist customers with questions and promote positive shopping experiences.

Skills

Deductive reasoning

Analytical skills

Communication

Supervision

Influencing skills

Education

High School Diploma

Job description

Join to apply for the Operations Supervisor role at CVS Health.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor supports the CVS Store Management team by planning and driving store execution and performance, focusing on excellent customer service to build consumer loyalty. When no manager is onsite, the Operations Supervisor leads the store and supervisory staff, ensures smooth store operations, and completes all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store crews.
3. Supervise store crew through assigning, directing, and following up on activities.
4. Communicate effectively with management and crews.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS customer service culture (greet, offer help, thank).
8. Handle customer relations issues per company policy and promote positive shopping experiences.
9. Provide personalized customer service feedback and coaching to colleagues.
10. Maintain customer/patient confidentiality.
11. Merchandise/Presentation
12. Price merchandise, stock shelves, support planning and execution of displays, signage, and inventory of merchandise.

Required Qualifications

• Deductive reasoning, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a flexible full-time schedule, including early mornings, overnights, weekends, and respond to urgent issues.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School Diploma or equivalent preferred but not required.

Additional Details

• Anticipated weekly hours: 40
• Employment type: Full-time
• Pay range: The typical pay range for this role is $0.00 - $0.00, depending on experience and other factors.

We offer comprehensive benefits including medical plans, 401(k), stock purchase plans, wellness programs, paid time off, flexible schedules, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.