Operations Supervisor

Radial Inc.; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Opportunities for career advancement

401(k) matching with immediate vesting

Generous PTO

Educational assistance

Job summary

Radial Inc. is seeking an Operations Supervisor based in Allentown, Lehigh County, United States, responsible for establishing KPIs and managing day-to-day operations in a fast-paced warehouse environment.

The ideal candidate will demonstrate strong leadership, analytical abilities, and proficiency in MS Office tools. Benefits include a competitive package with medical, dental, vision, and 401(k) matching.

Qualifications

• Prior experience in warehousing, 3PL, distribution or manufacturing preferred.
• Must have the ability to lift 50 lbs.
• Need excellent professional verbal and written communication skills.

Responsibilities

• Supervise daily activities and hold associates accountable to safety and productivity standards.
• Implement performance measures to maximize productivity on shifts.
• Conduct performance reviews and recommend corrective actions.

Skills

Strong analytical and problem-solving skills

Process-improvement skills

Leadership and interpersonal skills

Bilingual English/Spanish

Proficient in MS Word, Excel, and PowerPoint

Education

College degree preferred; HS degree/GED required

Tools

WMS knowledge

Job description

Role Summary

The Operations Supervisor will establish KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide Customer Service with crucial information to assist with customer interactions and cases. Supervise the day-to-day activities/mechanisms in accordance with the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity.

Responsibilities

• Actively contribute to the development of direct reports.
• Manage temporary workforce.
• Execute on productivity and daily goals through the Radial Operating Model.
• Keep a safe and clean work environment.
• Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT.
• Responsible for associate-level safety, quality, and productivity performance.
• Solve and respond to daily issues.
• Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures.
• Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for outbound activities.
• Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines.
• Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution.
• Implement specific objectives and performance measures for all shift personnel to maximize productivity.
• Lead fulfillment special projects, as needed.
• Accountable for achieving production objectives.
• Monitor all production and personnel statistics and reporting in support of the department's operation.
• Reinforce policy and procedure compliance.
• Participates in the recruiting and selection process.
• Conduct performance reviews and implement corrective action as appropriate.
• Implement performance improvement plans and disciplinary actions.
• Interact with peers and related staff across all departments on the implementation of fulfillment strategies.

Qualifications

• College degree preferred; HS degree/GED required.
• Prior experience preferred in warehousing, 3PL, distribution or manufacturing; not required.
• Strong analytical and problem‑solving skills.
• Proficient in MS Word, Excel, and PowerPoint.
• Bilingual English/Spanish desired but not required.
• Ability to maintain a positive attitude while multi‑tasking, coaching, and mentoring teams in a fast‑paced environment.
• Strong process‑improvement skills (ability to develop and implement processes).
• Demonstrated leadership and strong interpersonal skills.
• Professional verbal and written communication skills.
• Knowledge of WMS is desired.
• Must be able to lift 50 lbs.

Travel

This position is not remote and travel is not required.

Benefits

• Opportunities to develop and explore career advancement.
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding.
• Family planning coverage, including fertility and adoption benefits.
• 401(k) matching after 6 months with immediate vesting.
• Generous PTO.
• Educational assistance and more.

Equal Opportunity

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.