Operations Strategy & Transformation Manager

Duly Health and Care; Chicago (IL); Hybrid; USD 116,000 - 174,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Life insurance

Disability insurance

Job summary

Duly Health and Care in Downers Grove, IL, seeks a Manager - Operations Strategic Initiatives to drive enterprise transformation and align operational efforts with organizational goals. This full-time hybrid role emphasizes strategic analysis, program leadership, and cross-functional collaboration to deliver measurable results.

Join a physician-led team focused on high-quality, coordinated care across the network, mentoring others while advancing patient-centered initiatives and continuous

Qualifications

• Bachelor's degree in Business, Economics, Healthcare Administration, or related field required.
• Master's degree preferred.
• 4+ years of relevant experience leading enterprise transformation initiatives.
• Proven ability to drive operational results in a matrixed and complex organization.
• Experience in healthcare operations, strategy, specialty healthcare operations or M&A preferred.
• Experience working with Epic or other EMR platforms, familiar with ambulatory clinical and operational workflows.

Responsibilities

• Lead planning, execution, and monitoring of enterprise transformation initiatives.
• Translate strategic objectives into actionable operational plans.
• Diagnose complex business challenges and develop actionable solutions.
• Collaborate with Growth Office, Operations, Finance, and Clinical teams.
• Manage select enterprise projects, including partnerships and KPI tracking.
• Implement project management best practices to improve efficiency and accountability.
• Develop frameworks and reporting to track KPIs and transformation outcomes.
• Conduct market research, strategic analysis, and financial/operational assessments.
• Mentor and guide junior team members in project execution.

Education

Bachelor's degree in Business, Economics, Healthcare Administration, or related field

Master's degree preferred

4+ years of relevant experience in enterprise transformation

Proven ability to drive operational results in a matrixed organization

Experience in healthcare operations, strategy, or M&A

Experience with EMR platforms (Epic)

Tools

Epic EMR

Job description

Duly Health and Care in Downers Grove, IL, seeks a Manager - Operations Strategic Initiatives to drive enterprise transformation and align operational efforts with organizational goals. This full-time hybrid role emphasizes strategic analysis, program leadership, and cross-functional collaboration to deliver measurable results.

Join a physician-led team focused on high-quality, coordinated care across the network, mentoring others while advancing patient-centered initiatives and continuous