Loan Servicing/Operations Administrator

Western Alliance Bank; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salaries

Employee ownership

Medical and dental insurance

Time off

401k matching

Tuition assistance

Volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Loan Servicing/Operations Administrator to perform duties related to loan operations servicing, focusing on complex loan transactions, specialized billings, and monitoring reports. The role requires attention to detail and collaboration with cross-functional teams.

Responsibilities include processing transactions, preparing documents, and ensuring accurate billing and reporting.

Qualifications

• High school diploma or GED with 1+ year in financial services loan servicing.
• Experience with loan agency servicing preferred.
• Strong communication and MS Office skills.

Responsibilities

• Process complex loan transactions including increases, roll-overs, and pay-downs.
• Prepare/review loan documents for servicing activities.
• Prepare interest and fee billings on agency facility loans and commitments.
• Process interest and commitment fees and investigate discrepancies.
• Prepare GL entries as required.
• Review system reports to monitor loan facilities.

Skills

Analytical skills

Reconciliation skills

Communication skills

Time management

MS Office proficiency

Loan servicing support

Education

High school diploma or GED

Tools

FIS IBS

CLS (ACBS, FCM, FTM)

Job description

What You'll Do

The Loan Operations Administrator is responsible for performing duties related to loan operations servicing, specializing in processing complex loan transactions, preparation of specialized billings on direct/agented loans, and reviewing various system generated reports to ensure proper monitoring

• Processes loan transactions, including complex increases, roll-overs, pay-downs, commitment reductions, etc.
• Preparation/review of loan documents and form in relation to servicing activities.
• Preparation of interest and fee billings on specialized agency facility loans and commitments
• Process interest, commitment fees, and investigate discrepancies when necessary.
• Preparation of GL entries as required.
• Review various system generated reports to ensure proper monitoring of the facilities.

Job Title

Loan Servicing/Operations Administrator

Location

Block 23

What You'll Do

The Loan Operations Administrator is responsible for performing duties related to loan operations servicing, specializing in processing complex loan transactions, preparation of specialized billings on direct/agented loans, and reviewing various system generated reports to ensure proper monitoring

• Processes loan transactions, including complex increases, roll-overs, pay-downs, commitment reductions, etc.
• Preparation/review of loan documents and form in relation to servicing activities.
• Preparation of interest and fee billings on specialized agency facility loans and commitments
• Process interest, commitment fees, and investigate discrepancies when necessary.
• Preparation of GL entries as required.
• Review various system generated reports to ensure proper monitoring of the facilities.

What You'll Need

• High school graduation or GED and 1+ years or more of Financial Services experience related to loan Servicing Operations
• Loan Agency Servicing experience preferred
• Strong analytical and reconciliation skills preferred
• Knowledge of loan products, including Credit Agreements, Guarantees, and Letters of Credit, preferred
• Excellent written and verbal communication skills
• Excellent computer skills, including good working knowledge of Microsoft Office applications
• Intermediate knowledge of FIS IBS and CLS (ACBS, FCM, and FTM applications preferred
• Strong time management/organizational skills preferred
• Experience in supporting servicing functions for variety of portfolios (both as Agent and Participant) preferred

Benefits You'll Love

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.