Operations & Strategic Initiatives Lead, Residence Life

North Carolina Agricultural and Technical State University; Greensboro (NC); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Accrued vacation & sick leave

12 paid holidays

State health benefits (Aetna)

Retirement system (TSERS)

Discounts – bookstore & recreation

Job summary

North Carolina A&T State University seeks an Assistant Director of Operations & Strategic Initiatives to lead building readiness, summer operations, desk operations, openings, closings, and occupancy activities. The role coordinates staff, timelines, facilities, access, and communications to ensure safe, efficient transitions across the residential portfolio.

The position advances student learning and accountability through staff leadership, responsive operations, and educational conduct

Qualifications

• Master’s degree completed or in progress in higher education administration, college student personnel, counseling, or related field.
• Experience supervising/coaching professional, graduate, or paraprofessional staff.
• Experience responding to student concerns, emergencies, or crisis situations.
• Experience adjudicating student conduct or community standards cases.
• Ability to analyze operational and student-behavior data and recommend improvements.
• Strong written, verbal, interpersonal, and cross-functional communication skills.

Responsibilities

• Provide strategic and operational leadership for building readiness, summer operations, desk operations, openings, closings, and occupancy activities.
• Coordinate people, timelines, facilities, assignments, access, communication, and documentation for safe transitions across residential portfolio.
• Act as conduct officer for Housing and Residence Life, hearing and adjudicating cases and providing crisis support.
• Lead residency operations ensuring a safe, compliant, and educational living environment.

Skills

Leadership

Supervision

Policy interpretation

Communication

Data analysis

Documentation

On-call readiness

Project management

Education

Master’s degree in higher ed admin

Tools

Maxient

Advocate

Job description

North Carolina A&T State University seeks an Assistant Director of Operations & Strategic Initiatives to lead building readiness, summer operations, desk operations, openings, closings, and occupancy activities. The role coordinates staff, timelines, facilities, access, and communications to ensure safe, efficient transitions across the residential portfolio.

The position advances student learning and accountability through staff leadership, responsive operations, and educational conduct