Assistant Director of Operations & Strategic Initiatives

North Carolina Agricultural and Technical State University; Greensboro (NC); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Accrued vacation & sick leave

12 paid holidays

State health benefits (Aetna)

Retirement system (TSERS)

Discounts – bookstore & recreation

Job summary

North Carolina A&T State University seeks an Assistant Director of Operations & Strategic Initiatives to lead building readiness, summer operations, desk operations, openings, closings, and occupancy activities. The role coordinates staff, timelines, facilities, access, and communications to ensure safe, efficient transitions across the residential portfolio.

The position advances student learning and accountability through staff leadership, responsive operations, and educational conduct

Qualifications

• Master’s degree completed or in progress in higher education administration, college student personnel, counseling, or related field.
• Experience supervising/coaching professional, graduate, or paraprofessional staff.
• Experience responding to student concerns, emergencies, or crisis situations.
• Experience adjudicating student conduct or community standards cases.
• Ability to analyze operational and student-behavior data and recommend improvements.
• Strong written, verbal, interpersonal, and cross-functional communication skills.

Responsibilities

• Provide strategic and operational leadership for building readiness, summer operations, desk operations, openings, closings, and occupancy activities.
• Coordinate people, timelines, facilities, assignments, access, communication, and documentation for safe transitions across residential portfolio.
• Act as conduct officer for Housing and Residence Life, hearing and adjudicating cases and providing crisis support.
• Lead residency operations ensuring a safe, compliant, and educational living environment.

Skills

Leadership

Supervision

Policy interpretation

Communication

Data analysis

Documentation

On-call readiness

Project management

Education

Master’s degree in higher ed admin

Tools

Maxient

Advocate

Job description

Assistant Director of Operations & Strategic Initiatives

Please see Special Instructions for more details.

Employee Benefits available to NC A & T permanent employees include the following and more;

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North Carolina
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Posting Details

Classification Information

Classification Type | EHRA

Position Overview

Primary Purpose of Position

The Assistant Director of Operations & Strategic Initiatives provides strategic and operational leadership for building readiness, summer operations, desk operations, openings, closings, and related occupancy activities. The position coordinates people, timelines, facilities, assignments, access, communication, and documentation to support safe and efficient transitions across the residential portfolio.

To see the full job description, click on the link.

The Assistant Director is a full-time, live-in, twelve-month professional and a key educator within the Division of Student Affairs. The position advances student learning, belonging, wellbeing, safety, and accountability through staff leadership, responsive operations, and educational student conduct practices.

As a designated conduct officer for Housing and Residence Life, the Assistant Director hears and adjudicates assigned student behavior cases and provides conduct and crisis support throughout the academic term.

Primary Function of Organizational Unit

The primary purpose of the Housing and Residence Life department is to provide housing accommodation and a certain quality of life for over 6,500 students. To provide living accommodations which are clean, safe, healthy, and comfortable while enhancing a certain quality of life, which supports the academic mission of North Carolina A&T State University. The Residence Life program is designed to provide an environment which supports students in their academic pursuits, encourages interpersonal development, and offers opportunities for individual growth and challenge. To provide a quality of life for on campus students through a clean, safe, educational environment. Responsible for the overall leadership and management of all residence halls, the assignments of rooms, occupancy status of halls, housekeeping needs, maintenance concerns, and budgets, including operating and programming

Minimum Requirements

Required: Master’s degree completed or in progress in higher education administration, college student personnel, counseling, or a related field. An equivalent combination of education and relevant leadership experience may be considered. Three to four years of progressively responsible experience in student affairs, housing and residence life, student conduct, or a closely related setting. Demonstrated experience supervising, coaching, or leading professional, graduate, or paraprofessional staff. Demonstrated experience responding to student concerns, behavioral incidents, emergencies, or crisis situations. Experience hearing or adjudicating student conduct or community standards cases. Experience coordinating complex operations, facility transitions, housing assignments, camps, conferences, or large-scale events. Knowledge, Skills, and Abilities: Knowledge of student development theory, residential education, and inclusive community practices. Strong supervisory, coaching, performance-management, and team-development skills. Ability to interpret policy, exercise sound judgment, and manage competing priorities in a complex residential environment. Demonstrated skill in student conduct adjudication, conflict resolution, crisis response, and educational accountability. Effective written, verbal, interpersonal, and cross-functional communication skills. Ability to analyze operational and student-behavior data, identify trends, and recommend improvements. Commitment to accurate documentation, confidentiality, fairness, consistency, and timely follow-through. Ability to participate in an on-call structure and support a 24/7 residential operation. Strong project-management, logistics, scheduling, and cross-functional coordination skills. Ability to manage detailed operational plans while responding flexibly to changing conditions.

Preferred Years Experience, Skills, Training, Education

Four or more years of full-time experience in Housing and Residence Life or a comparable residential program. Experience with building readiness, summer operations, desk operations, openings, closings, or related occupancy activities. Experience with on-call response and live-on university housing responsibilities. Experience with conduct or case-management software, such as Maxient or Advocate. Experience supporting students from varied backgrounds and needs. Experience using assessment findings and operational data to improve programs and services. Experience leading residence hall openings, closings, summer housing, or conference operations. Experience with occupancy-management, scheduling, access-control, or project-tracking systems.

Position Information

• Working Title | Assistant Director of Operations & Strategic Initiatives
• Position Number | 005261
• Recruitment Salary Range | commensurate with education and experience
• FLSA | Exempt
• Appointment Type | Permanent - Full-time
• Tenure Track | No
• FTE | 40 hours/week, 12 months
• If Time Limited, Appointment Length |
• Organizational Division | Housing & Residence Life
• Organizational Location | VC for Student Affairs
• Organizational Unit | Housing & Residence Life

Posting Detail Information

• Posting Number | EPA3225
• Open Date | 10/07/2026
• Close Date - for postings that do not use Open Until Filled |
• Open Until Filled | Yes
• Open Until Filled Minimum Application Period Postings: Positions remaining posted after this date are continuing to accept applications, but may close at any time. Applications received by this date will receive full consideration, applications received after this date may receive consideration depending upon the status of the search | 10/21/2026
• Date Position Available | 1/1/2027
• Quick Link | https://jobs.ncat.edu/postings/41733

Supplemental Questions

1. How many years of experience do you have in Housing and Residence Life?
   • 0 - 3 years
   • 4 - 8 years
   • 9+ years
2. Do you have experience in supervision and team building in Housing and Residence Life?
   • Yes
   • No
3. Please describe your experience with evaluation and assessment in Housing and Residence Life.
   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. Letter of Reference 1
4. Letter of Reference 2
5. Letter of Reference 3
6. Statement of Leadership and Management Philosophy

Optional Documents

1. Certificate of Release or Discharge from Active Duty (DD-214)

Contact Division of Human Resources

Phone: [phone]
Fax: [phone]
Email: [e-mail]

1806 E. Market Street, Suite 401, Greensboro, NC 27401