Operations Sr. Supervisor

1-800-FLOWERS.COM, Inc.; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

1-800-FLOWERS.COM, INC. Atlanta-based facility is seeking an Operations Supervisor to lead a warehouse team, ensuring accurate receiving, inventory control, and timely order fulfillment.

The role emphasizes supervision, training, performance management, and cross-functional collaboration across departments. Responsibilities include interviewing candidates, coaching staff, planning work assignments, and driving safety and process improvements while maintaining production and delivery goals on

Qualifications

• 1–3 years previous work experience in a supervisory role required.
• Strong leadership skills with ability to provide feedback on performance.
• Excellent written, verbal and interpersonal communication skills required.
• Proven PC and systems experience preferred.

Responsibilities

• Supervise operations and team in at least one area of operations per shift.
• Train and manage performance of employees, including team leads, in individual areas within warehouse operations.
• Interview and screen job candidates; make hiring decisions.
• Monitor and assess employee performance; recommend promotions, raises, terminations, or changes in status.
• Coach, counsel and issue corrective action when employees do not meet expectations.
• Handle employee complaints and grievances; liaise with Human Resources.
• Plan and apportion work assignments to meet production goals for each area.
• Complete annual performance development reviews; coach employees.
• Participate in departmental meetings; follow procedures and contribute to cross-departmental projects.
• Promote continuous process improvement and safety; ensure compliance with regulations.

Skills

Supervisory experience

Leadership

Communication

Team management

Safety awareness

Education

Associate degree

Job description

The Operations Supervisor is responsible for ensuring the accurate and timely physical and systematic receiving of materials arriving to the Atlanta, GA facility and has primary supervisory responsibility for individual areas, including Shipping or Fulfillment Support, within the warehouse operations. Monitors inventory levels to ensure sufficient capacity to fulfill orders at all times. Balances team and individual workloads as needed to achieve production and delivery goals for each shift. Utilizes software, data, and analytics to optimize operations, track production metrics, and anticipate and resolve issues as they arise. Ensures that Operations employees receive equipment, tools, and training as appropriate for safe, secure, and efficient operations. Complies with and enforces applicable workplace safety regulations, policies, and procedures.. Manage Additional responsibilities include performance management and development and coaching of all direct reports, and occasionally leading and facilitating department special projects.

Major responsibilities of the position are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

• Supervise operations and team in at least one area of operations per shift.
• Train and manage performance of employees, including team leads, in individual areas within the warehouse operations.
• Responsible for interviewing and screening job candidates. Make hiring decisions.
• Monitor, manage and assess employees’ performance, including productivity and efficiency, and make recommendations for promotions, pay raises, terminations or other changes in status.
• Coach counsel and issue corrective action when employees are not meeting expectations.
• Handle employee complaints and grievances.
• Directly liaise with Human Resources regarding employee issues.
• Plan and apportion work assignments and production sequences to meet production goals for individual areas within warehouse operations.
• Complete annual performance development review for each direct report and develops each employee through coaching sessions.
• Participate in departmental meetings and reviews, understand and follow all departmental procedures..
• Participate in cross-departmental opportunities including training, planning and executing processes and procedures.
• Achieve standards of efficiency, quality, and record accuracy. Assures production is performed accurately, timely and efficiently.
• Complete all supervisory paperwork.
• Verify timesheets/timecards.
• Schedule employees in individual areas of operation based on the needs of the business to achieve production and delivery goals for each shift and communicate any changes in staffing needs to upward leadership.
• Report unsafe or unusual condition of equipment, materials and product to Senior Supervisor and/or management.
• Promote continuous process improvement and waste reduction.
• Enforce applicable safety and sanitation regulations, policies and procedures.
• Confer with other supervisors to coordinate operations and activities within or between department with other supervisors to coordinate operations and activities within or between departments.
• Perform other duties as assigned.
• Must be able to lift, push or pull up to 20 pounds.
• Must be able to work in a production environment with exposure to dust, occasional fumes and varying temperatures.
• Work performed will be in a production environment with possible exposure to food allergens, dust, varying temperatures, loud noise level and occasional fumes and chemicals.
• Must be flexible with regard to job assignments as days, hours and support tasks may vary depending on production needs. Work during weekends and/or other unscheduled days/times may be required.
• Honest and respectful communication.
• Compliance with Company attendance standards.

#INDATL

Requirements

• Associate Degree preferred.
• 1-3 years previous work experience in a supervisory role required
• Proven leadership skills, with the ability to effectively provide feedback regarding departmental and individual performance.
• Excellent written, verbal and interpersonal communication skills required.
• Strong PC and systems experience preferred
• 1-800-FLOWERS.COM, INC Participates in E-Verify, for more information: Click Here

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 516-237-6000.

EEO is the Law

ADP Privacy Statement

Artificial Intelligence

Google Privacy Policy

Google Terms of Service