Supervisor

Harry-; Medford (OR); On-site; USD 52,000 - 72,000; Full time

Job summary

1-800-FLOWERS.COM, INC is seeking a Supervisor to lead hourly teams and coordinate staffing across lines to ensure safe, high-quality, and on-time performance. The role emphasizes floor presence, issue resolution, and administrative oversight.

The ideal candidate will have a high school diploma or equivalent, 2–3 years in a supervisory role, strong leadership and communication skills, and the ability to manage timecards and safety protocols in a production/warehouse setting.

Qualifications

• High school diploma or equivalent required; associate degree or relevant work experience preferred.
• 2–3 years of supervisory or leadership experience preferred.
• Demonstrated leadership ability with feedback and performance management.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with computers and operational systems.
• Ability to lift, push, or pull up to 30 pounds.
• Comfortable in production/warehouse environment with noise and temp variations.
• Willingness to work weekends and overtime as required.
• Safety-sensitive role requiring pre-employment and ongoing drug testing.

Responsibilities

• Owns daily staffing within assigned room/area and allocates labor to maintain flow.
• Directs Crew Leaders and Team Leaders; ensures standard work is followed and issues are escalated.
• Maintains strong floor presence and actively manages bottlenecks, WIP, and efficiency.
• Leads first-level incident response and supports root-cause investigation.
• Conducts performance coaching and contributes to PDR inputs.
• Documents actions and coordinates with HR for corrective actions.
• Ensures safety, food safety/SQF, and sanitation requirements are met.
• Verifies timecards and supports labor deployment decisions.
• Performs other duties as assigned.

Skills

Team supervision

Staffing

Communication

Leadership

Education

High School Diploma or equivalent

Job description

The Supervisor is accountable for daily execution across assigned work areas. This role leads hourly teams through department leadership, coordinating staffing and workflow across lines/areas to deliver safe, high-quality, and on-time performance. The Supervisor maintains an active floor presence, resolves operational issues, and ensures effective administrative oversight. Responsibilities include training employees on processes and procedures, maintaining accurate and timely records, documenting employee activities, completing performance reviews, and developing and coaching direct reports to meet company expectations.

• Owns daily staffing within assigned room/area(s). Moves labor, coordinates coverage, and responds to changing conditions.
• Provides directions to Crew Leaders and Team Leaders. Confirms standard work is followed and that issues are escalated appropriately.
• Maintains strong floor presence. Actively manages flow with focus on bottlenecks, WIP, labor balance, and overall efficiency.
• Leads first-level response for issues. Works with direct reports and supporting teams to respond and escalates and supports root-cause thinking and supporting measures.
• Owns required daily/weekly administrative routines such as production tracking, accuracy/completion of inputs, documentation, etc.
• Provides performance coaching and feedback; delivers PDR (Personal Development Review) input and/or PDR delivery as defined by the site’s leadership model.
• Initiates and documents corrective action (write-ups) and partners with HR and leadership. Escalates to Shift Supervisor as needed.
• Enforces work safety, food safety/SQF, and sanitation requirements. Ensures hazards/near-misses are reported and addressed.
• Participates in incident investigations and ensures investigation paperwork/reporting is completed with appropriate supervisor involvement.
• Coordinates with Maintenance for equipment issues and ensures timely escalation when repairs impact flow.
• Coordinates with Materials/Planning to ensure lines/areas have what they need.
• Verifies timecards/timekeeping inputs and supports labor deployment decisions consistent with plan and staffing requirements.
• Performs other duties as assigned.

Requirements

High school diploma or equivalent required; Associate's degree or relevant work experience preferred.

2–3 years of experience in a supervisory or leadership role preferred.

Demonstrated leadership ability, including providing constructive feedback and managing individual and team performance.

Strong written, verbal, and interpersonal communication skills.

Proficiency with computers and operational systems required.

Ability to lift, push, or pull up to 30 pounds.

Comfortable working in a production or warehouse environment with exposure to dust, food allergens, varying temperatures (including cold storage), loud noise levels, and occasional fumes or chemicals.

Flexibility to adapt to changing job assignments, schedules, and departmental needs; weekends and overtime may be required.

Ability to work in a safety-sensitive role, including compliance with pre‑employment and ongoing drug testing.

Commitment to honest, respectful communication and adherence to company attendance standards.

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