Operations Sr Specialist III

Testing Site - JPMC; Florida; On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Tuition reimbursement

Mental health support

Job summary

Chase is seeking an Operations Senior Specialist in Jacksonville, FL to review TILA-RESPA Integrated Disclosures for completeness and compliance with regulatory and investor guidelines. This role sits within the Pre-Purchase team and supports loan file accuracy and timely processing.

Responsibilities include reviewing escalated requests, applying procedures, and ensuring documentation meets Chase purchasing requirements.

Qualifications

• Two years of TRID and predatory lending knowledge.
• Excellent written and verbal communication skills.
• Mortgage loan origination, processing or closing experience required.
• Understanding of mortgage closing documents.
• Detail oriented with a strong emphasis on quality and production.
• Ability to evaluate and analyze loan level information to determine actions.

Responsibilities

• Review escalated work requests from internal and external partners.
• Review procedures and apply them when reviewing loans.
• Validate client documentation is executed properly according to Chase requirements.
• Place conditions on loans for review when documentation doesn't meet guidelines.
• Maintain production and quality levels on all loans reviewed.
• Work daily and weekly reports.

Skills

TRID knowledge

Communication

Mortgage origination/processing/closin

Mortgage closing documents

Detail oriented

Loan level analysis

Job description

Job Information

• Job Identification 210700159
• Job Category Home Lending Operations
• Business Unit Consumer & Community Banking
• Posting Date 02/20/2026, 02:19 PM
• Locations 7301 Baymeadows Way, Jacksonville, FL, 32256, US
• Job Schedule Full time
• Job Shift Day

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Job Description

As an Operations Senior Specialist within the Pre-Purchase team, you will be responsible for reviewing Tila-Respa Integrated Disclosures for completeness and ensuring compliance with regulatory and investor guidelines.

Job responsibilities

• Review escalated work requests from internal and external partners
• Review procedures and understand how to properly apply them when reviewing loans
• Validate client documentation is executed properly and accurately according to Chase purchasing requirements
• Appropriately place conditions on loans for Correspondent to review when the provided documentation doesn't meet guidelines
• Maintain production and quality levels on all loans reviewed
• Work daily and weekly reports

Required qualifications, capabilities and skills

• Minimum of two years of TRID and predatory lending knowledge
• Excellent written and verbal communication skills
• Mortgage loan origination, processing or closing experienced required
• Understanding of mortgage closing documents
• Detail oriented with a strong emphasis on quality and production
• Must be able to evaluate and analyze loan level information in order to determine the appropriate action required

Able to perform in a fast-paced production environment

Preferred qualifications, capabilities, and skills

• Knowledge of Encompass loan originations system
• Able to read and interpret a Mavent report or any Compliance report
• Knowledge of Correspondent Lending

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.