Operations Senior Specialist III - Document Execution 'enable auto approval for testing'

Testing Site - JPMC; Monroe (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JP Morgan Chase in Monroe, LA is seeking an Operations Senior Specialist III - Document Execution to support mortgage production and lien release processes. The role focuses on researching and releasing title liens, verifying authority, and preparing release documentation in compliance with state and county requirements.

You will interact with cross-functional teams and external agents to ensure timely completion and high service levels, contributing to Home Lending Operations and the broader

Qualifications

• Detail-oriented with strong problem-solving abilities.
• Knowledge of chain of title for collateral documents.
• Able to work in a fast-paced environment.
• Experience making outbound calls to customers or third parties.
• Proficient with Windows, MS Word, Excel, PowerPoint; familiarity with Chase systems.
• Excellent written and verbal communication.
• Able to work independently or in a team.
• Able to build rapport with customers and colleagues.

Responsibilities

• Review imaging and other source systems to determine necessary authorization for document completion.
• Research and thorough knowledge of credit and collateral documents.
• Create lien release documents from business release system or state required form.
• Follow-up on outstanding requests to ensure timely completion to meet internal service levels.
• Communicate with external agents and internal colleagues to resolve requests.
• Work well within the team to ensure overall health of the Customer Research processes.

Skills

Attention to detail

Problem solving

Chain of title

Fast-paced environment

Outbound calls

MS Office (Word/Excel/PowerPoint)

Chase systems knowledge

Communication skills

Teamwork

Relationship building

Education

High school diploma or equivalent

Job description

Operations Senior Specialist III - Document Execution 'enable auto approval for testing'

Job Information

• Job Identification 210735115
• Job Category Home Lending Operations
• Business Unit Consumer & Community Banking
• Posting Date 05/18/2026, 04:03 PM
• Locations 780 Kansas Ln, Monroe, LA, 71203, US
• Job Schedule Full time
• Job Shift Day

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Job Description

If you want to make valuable contributions to your team and expand your knowledge, skills, and expertise in Home Lending Operations, then JP Morgan Chase has a great opportunity for you. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As an Operations Senior Specialist III- Document Execution in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. Your space will be around researching and releasing title liens.You will be responsible for researching Chase systems and online resources to determine authority to release title liens as well as creating the release document in adherence with State and County guidelines. You will be responsible for communicating effectively across lines of business for third party requests pertaining to lien release. You may be responsible for multiple functions within the Customer Research process.

Job responsibilities

• Review imaging and other source systems to determine necessary authorization for document completion
• Research and thorough knowledge of credit and collateral documents
• Creating lien release documents from business release system or state required form
• Follow-up on outstanding requests to ensure timely completion to meet internal service levels
• Communicate with external agents and internal colleagues to resolve requests
• Work well within the team to ensure overall health of the Customer Research processes

Required qualifications, capabilities, and skills

• Possess strong attention to detail and excellent problem-solving skills
• Chain of title knowledge pertaining to collateral documents
• Ability to work in a fast-paced environment
• Ability to make outbound calls to customers or third parties
• Basic office and computer skills (Windows XP, MS Word, Excel and PowerPoint) and strong working knowledge of Chase Servicing/Production Systems
• Excellent written and verbal communication skills
• Ability to work independently or as part of a team
• Ability to build and maintain rapport with customers, colleagues, peers and other departments

Preferred qualifications, capabilities, and skills

• High school diploma or equivalent
• 2 years of Mortgage Banking experience
• Ability to work overtime
• Monday - Friday 8-5

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.