Operations Specialist – TS/SCI Clearance | Virginia Beach, VA

Cambridge International Systems, Inc.; Virginia Beach (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) immediate vesting

Paid time off and holidays

Generous tuition support

Relocation assistance

Performance-based bonuses

Employee referral program

Job summary

Cambridge International Systems, Inc. is seeking an Operations Specialist with Top Secret clearance in Virginia Beach, VA. The successful candidate will oversee daily operations as part of a 24/7 support team, ensuring project deliverables and monitoring IT mission equipment.

Candidates should have experience in technical troubleshooting, be team-oriented, and have a high school diploma with at least four years of relevant experience. The role offers competitive benefits, including medical, dental, and tuition support.

Qualifications

• Minimum high school diploma and at least four years of experience working in a team environment.
• Current DoD Top Secret security clearance required.
• Proficiency with modern IT tools and infrastructure technologies.

Responsibilities

• Overseeing operations as part of a 24/7 support team.
• Monitoring IT mission equipment and maintaining systems.
• Troubleshooting hardware and network issues for clients.
• Facilitating project status meetings and proposing solutions.

Skills

Team collaboration

Technical troubleshooting

Proficiency with IT tools

Problem solving

Education

High school diploma

Tools

IT infrastructure technologies

Job description

Operations Specialist – Top Secret Clearance | Virginia Beach, VA

Cambridge International Systems, Inc.

Responsibilities

• Member of a 24/7 support team responsible for overseeing daily operations.
• Work within a rotating watch schedule to ensure project deliverables.
• Monitor and maintain mission and support systems (e.g., generators, HVAC) and use technical tools to resolve issues promptly.
• Oversee IT mission equipment, including servers, clients, routers, switches, and telecommunications cabling.
• Provide basic troubleshooting and act as escalation manager liaison between operations and support elements for rapid restoration.
• Deliver timely updates to customers, senior leadership, and the Program Manager for situational awareness.
• Conduct pass‑down briefings, maintain logs, and present to incoming watch teams; train and mentor junior watch standers.
• Prepare and update operations procedures, initiating ongoing revisions as needed.
• Facilitate routine project status meetings with government project managers and company teams, identifying challenges and proposing solutions.
• Create document deliverables such as Standard Operating Procedures, System Assessments, and Project Status Reports for government submission.
• Instruct personnel on equipment operations, maintenance methods, safe work practices, and administer apprenticeship programs.
• Ensure project deadlines are met and tasks remain within scope.
• Assist in operations and maintenance across an organization, branch, plant, or department, performing complex technical work and directing others.
• Provide frontline and high‑level IT hardware, software, and network support to internal and external clients.
• Respond to technical assistance requests, troubleshoot hardware, software, and network issues, and escalate unresolved problems.
• Support core business applications, virtual environments, firewalls, and networking.
• Plan, design, configure, and implement IT hardware and software systems, and monitor and maintain physical and virtual servers, appliances, and applications.

Qualifications

Required Qualifications:

• Minimum high school diploma and at least four (4) years of experience working in a team environment.
• Current and active DoD Top Secret security clearance with the ability to obtain TS/SCI.
• Proficiency with modern IT tools and infrastructure technologies.

Preferred Qualifications:

• Experience acting as an escalation manager liaison between operations and support elements.
• Strong initiative, ability to work within a team, and keep management informed of shifting priorities and challenges.
• Well organized and detail‑oriented.
• Ability to follow Standard Operating Procedures (SOP).
• Willingness and ability to work shifts, overtime, holidays, and weekends as required.
• Capability to establish confidence and credibility with managers and senior-level leaders and foster open communications within teams.
• Experience working effectively in diverse environments, including civilians, military, and contractors.
• Ability to handle multiple issues and assignments concurrently, using judgment and initiative.
• Develop solutions to routine technical problems of limited scope following detailed instructions.

Travel & Passport

• Some overnight stays possible.

Physical & Work Environment Requirements

• Prolonged sitting and/or standing, including desk‑based computer work.
• Occasional extended work hours, including evenings or weekends, as needed.
• Work performed in a secure facility where personal electronic devices (including Bluetooth‑ or Wi‑Fi‑enabled devices) may be restricted.
• Physical activities may include bending, lifting, carrying, pushing, and pulling materials, consistent with established one‑person lift guidelines.
• Use of tools and equipment as required for the role.
• Communication with team members, customers, and stakeholders through verbal and written methods.
• Ability to manage competing priorities, work under deadlines, and maintain attention to detail.
• Interaction with others in dynamic environments, including situations requiring problem‑solving and conflict resolution.
• Compliance with vaccination and medical requirements for TDY/OCONUS roles as per Vaccine Recommendations by AOR | Health.mil.

Background & Security

• Employment contingent upon successful background investigation.
• Drug screening may be required for federal contract compliance.

Benefits & Perks

• Medical, dental, vision, life, accident, and critical illness insurance.
• 401(k) immediate vesting and match.
• Paid time off and company holidays.
• Generous tuition and training support.
• Relocation assistance.
• Sign‑on and performance‑based bonuses.
• Employee referral program.
• Access to wellness initiatives and more.

We are an equal‑opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to any protected status under applicable law or other similar factors that are not job‑related. Selected applicants may be subject to a background investigation and/or education verification.

We provide reasonable accommodation for qualified individuals with disabilities in accordance with federal, state, and local law. If you require a reasonable accommodation to participate in the application process or to perform the essential functions of the position, please contact our Recruiting Team at [e-mail].