Operations Specialist (Southeast) - Navion Senior Solutions

Navion Senior Solutions; Greenville (SC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

401k Retirement Plan

PTO for full time positions

Disability Insurance

Life Insurance

Career Advancement Opportunities

Job summary

Navion Senior Solutions is seeking an Operations Specialist to travel among Southeast communities, providing hands-on support to Regional Directors of Operations. The role includes interim leadership, revenue generation, regulatory compliance, quality audits, and special projects across Independent Living, Assisted Living, and Memory Care.

This position requires extensive travel (up to 90%) and the ability to adapt to on-site leadership roles, with emphasis on occupancy, staffing, and

Qualifications

• Bachelor's degree required; MBA a plus.
• Minimum of three years of Assisted Living Executive Director experience with increasing responsibility including budgetary responsibilities preferred.
• Knowledge of and ability to conform to applicable laws, rules, and regulations.
• Proven ability to foster a cooperative work environment and mediate workplace conflicts.
• Strong interpersonal and communication skills to work with diverse communities.
• Ability to travel up to 90% of the time and support long-term on-site assignments.

Responsibilities

• Travel to Navion communities to serve as Interim Executive Director during vacancies.
• Help turn around troubled communities focusing on occupancy, staffing, expenses, licensure, and compliance.
• Assist with openings during pre-opening and lease-up phases.
• Drive regional revenue through move-ins and resident retention.
• Monitor regional expenses including staffing, overtime, and bad debt.
• Support program integrity across care services and regulatory compliance.
• Train new EDs and other leadership roles as needed.
• Conduct and review Quality Assurance audits.
• Resolve resident, family, and staff grievances effectively.
• Ensure regulatory compliance across service areas.

Skills

Interpersonal skills

Communication

Leadership

Budget management

Regulatory knowledge

Travel coordination

Education

Bachelor's Degree

MBA

Job description

Navion Senior Solutions is a provider of senior living services throughout the Southeast Region and is headquartered in Raleigh, NC. Navon’s locally operated communities proudly offer high‑quality service and care along with the warmth and hospitality of home. We are seeking an Operations Specialist that will travel to assist the Regional Directors of Operations by providing hands‑on support to our communities, which include Independent Living, Assisted Living, and Memory Care. This support will be in various areas including but not limited to interim leadership roles, revenue generation, regulatory compliance, quality audits, and special projects as assigned.

This position will have frequent travel to our communities across the Southeast!

Navion has partnered with Tapcheck, revolutionizing the way team members get paid! Join our amazing team and be part of a groundbreaking mobile app that allows team members to access their earned wages instantly. Say goodbye to waiting for payday and the stress of financial instability. With Tapcheck, we believe in empowering team members and giving them more control over their finances. With our innovative technology and user‑friendly interface, we are reshaping the world of payroll!

• Bachelor's Degree required, MBA a plus.
• Minimum of three (3) years of Assisted Living Executive Director experience with increasing responsibility including budgetary responsibilities preferred.
• Knowledge of and ability to conform to applicable laws, rules, and regulations.
• Proven ability to foster a cooperative work environment, deal with conflict resolution, and/or mediate various situations within the workplace.
• Strong interpersonal and communication skills with the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to work flexible schedules in a 24‑hour operation.
• Travel up to 90% of time with ability to support long term on‑site assignments.
• Ability to hold multistate Administrator License (NC, SC, VA, GA, TN, WV, & KY a plus)

Responsibilities

• Travel to any Navion Senior Solutions community to serve as Interim Executive Director for communities with leadership vacancies.
• On site assignments to help turn around troubled communities focusing on occupancy, staffing challenges, expense management, licensure, compliance, satisfaction issues, etc.
• On site assignment for new community openings during pre‑opening and through the initial stages of lease‑up as needed.
• Assist with driving revenue for the region with move‑ins, resident retention, and support revenue.
• Assist with monitoring expenses for the region in the areas of staffing, overtime, bad debt, team member turnover, and other controllable expenses.
• Assist with monitoring program integrity such as care services, memory care programs, and regulatory and policy compliance.
• Assist with training new ED’s and other leadership positions as needed.
• Conduct and review Quality Assurance Audits.
• Fosters a smooth functioning, efficient operation through timely and effective resolution of grievances from residents, families and/or staff.
• Ensures compliance with all regulatory agencies governing the community by continually monitoring the operation of each service area and making changes as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• PTO for full time positions
• Short & Long Term Disability Insurance
• Life Insurance
• Career Advancement Opportunities

#HPC