Operations Specialist (NC/SC) - Navion Senior Solutions

Navion Senior Solutions; Greenville (SC); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health plan

401k

Paid time off (PTO)

Disability insurance

Life insurance

Career advancement

Job summary

Navion Senior Solutions is seeking an Operations Specialist to travel and support Regional Directors of Operations across communities including Independent Living, Assisted Living, and Memory Care. You will provide interim leadership, drive occupancy and revenue, and ensure licensing, compliance, and quality standards are met.

The role requires at least a 3-year ED background in assisted living, strong communication, and the ability to work in a 24-hour operation with up to 90% travel across

Qualifications

• Bachelor’s Degree required; MBA a plus.
• Minimum of three years of Assisted Living Executive Director experience with increasing responsibility; budgetary responsibilities preferred.
• Knowledge of applicable laws, rules, and regulations.
• Proven ability to foster a cooperative work environment and resolve conflicts.
• Strong interpersonal and communication skills with diverse stakeholders.
• Ability to work flexible schedules in a 24-hour operation.
• Travel up to 90% and ability to support long term on-site assignments.
• Ability to hold multistate Administrator License (NC, SC, VA, GA, TN, WV, KY a plus).

Responsibilities

• Travel to Navion Senior Solutions communities to serve as Interim Executive Director for vacancies.
• On-site assignments to turn around troubled communities focusing on occupancy, staffing, expenses, licensure, compliance, and satisfaction.
• On-site openings support during pre-opening and lease-up stages as needed.
• Drive regional revenue through move-ins and resident retention.
• Monitor regional expenses: staffing, overtime, bad debt, turnover, and other controllables.
• Ensure program integrity in care services, memory care, and regulatory compliance.
• Train new EDs and other leadership positions as needed.
• Conduct and review Quality Assurance Audits.
• Resolve grievances from residents, families, and staff to keep operations smooth.

Skills

Interpersonal skills

Communication

Conflict resolution

Leadership

Travel capability

Licensure awareness

Education

Bachelor’s Degree

MBA

Job description

Navion Senior Solutions is a provider of senior living services throughout the Southeast Region and is headquartered in Raleigh, NC. Navon’s locally operated communities proudly offer high-quality service and care along with the warmth and hospitality of home. We are seeking an Operations Specialist that will travel to assist the Regional Directors of Operations by providing hands-on support to our communities, which include Independent Living, Assisted Living, and Memory Care. This support will be in various areas including but not limited to interim leadership roles, revenue generation, regulatory compliance, quality audits, and special projects as assigned.

This position will have frequent travel across North and South Carolina!

Navion has partnered with Tapcheck, revolutionizing the way team members get paid! Join our amazing team and be part of a groundbreaking mobile app that allows team members to access their earned wages instantly. Say goodbye to waiting for payday and the stress of financial instability. With Tapcheck, we believe in empowering team members and giving them more control over their finances. With our innovative technology and user-friendly interface, we are reshaping the world of payroll!

• Bachelor’s Degree required, MBA a plus.
• Minimum of three (3) years of Assisted Living Executive Director experience with increasing responsibility including budgetary responsibilities preferred.
• Knowledge of and ability to conform to applicable laws, rules, and regulations.
• Proven ability to foster a cooperative work environment, deal with conflict resolution, and/or mediate various situations within the workplace.
• Strong interpersonal and communication skills with the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to work flexible schedules in a 24-hour operation.
• Travel up to 90% of time with ability to support long term on-site assignments.
• Ability to hold multistate Administrator License (NC, SC, VA, GA, TN, WV, & KY a plus)

Responsibilities

• Travel to any Navion Senior Solutions community to serve as Interim Executive Director for communities with leadership vacancies.
• On site assignments to help turn around troubled communities focusing on occupancy, staffing challenges, expense management, licensure, compliance, satisfaction issues, etc.
• On site assignment for new community openings during pre-opening and through the initial stages of lease-up as needed.
• Assist with driving revenue for the region with move-ins, resident retention, and support revenue.
• Assist with monitoring expenses for the region in the areas of staffing, overtime, bad debt, team member turnover, and other controllable expenses.
• Assist with monitoring program integrity such as care services, memory care programs, and regulatory and policy compliance.
• Assist with training new ED’s and other leadership positions as needed.
• Conduct and review Quality Assurance Audits.
• Fosters a smooth functioning, efficient operation through timely and effective resolution of grievances from residents, families and/or staff.
• Ensures compliance with all regulatory agencies governing the community by continually monitoring the operation of each service area and making changes as needed.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• PTO for full time positions
• Short & Long Term Disability Insurance
• Life Insurance
• Career Advancement Opportunities

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