Operations Specialist: Payment Reconciliation & Growth Ops

Thatch; Austin (TX); On-site; USD 85,000 - 100,000; Full time

Job summary

Thatch, a fully distributed early stage company, is seeking an Operations Specialist to support payment reconciliation and daily workflows, helping scale our Carrier Operations team. You will work with engineering/product and Support to improve enrollment and payment infrastructure, testing new features and documenting workflows.

This role requires a bachelor’s degree, strong analytical and organizational skills, and a track record of delivering results in fast-growing startups.

Qualifications

• 1-3 years of operations, consulting, or related experience at a high-growth startup or professional services firm.
• Track record of building project teams or launching new products/initiatives.
• Experience creating effective operational processes in ambiguous environments and managing complex stakeholder relationships.
• Strong analytical, problem-solving, and organizational skills.
• Bachelor's degree required.

Responsibilities

• Execute and assist with payment reconciliation: Assist with systems ensuring accurate matching of incoming payments to expected receivables, monitor automated tools, and resolve discrepancies to maintain financial data integrity.
• Support daily operational workflows: Manage the daily task pipeline, process requests, and ensure timely completion of all operational tasks to meet service level agreements.
• Support the development of product and processes: Contribute to improvements in enrollment and payment infrastructure by testing new features, documenting workflows, and collaborating with engineering/product teams to build out new features
• Assist with escalations with Support: Help resolve issues escalated by the Support team and communicate outcomes to relevant stakeholders.

Skills

Operations experience

Project management

Stakeholder management

Analytical skills

Education

Bachelor's degree

Job description

Thatch, a fully distributed early stage company, is seeking an Operations Specialist to support payment reconciliation and daily workflows, helping scale our Carrier Operations team. You will work with engineering/product and Support to improve enrollment and payment infrastructure, testing new features and documenting workflows.

This role requires a bachelor’s degree, strong analytical and organizational skills, and a track record of delivering results in fast-growing startups.