Customer Service Specialist

Asian Rehabilitation Service, Inc.; Eagan (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) match

Life insurance

Paid holidays

PTO

Disability insurance

Career development opportunities

Job summary

Allegro Home Delivery is seeking a highly motivated and detail-oriented Customer Service Specialist to support fulfillment teams, manage customer inquiries, and help design efficient delivery routes.

In this administrative operations role, you will monitor routes, coordinate with vendors, and contribute to improving accuracy, response times, and revenue through proactive problem-solving.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Inbound and outbound customer communication via email, phone and chat.
• Provide job site readiness confirmations and reschedule requests handling.
• Escalations and damage claim resolution.
• Monitor routes in real time and communicate progress and impact.
• Coordinate with fulfillment resources to advise, support and resolve issues.

Education

High school diploma or equivalent

Job description

Allegro Home Delivery is seeking a highly motivated and detail-oriented Customer Service Specialist.

As Customer Service Specialist, you play a critical role in the everyday success of the organization. In this administrative business operations role, you will have indirect responsibility for leading and supporting fulfillment teams, providing customer support, and designing efficient and effect routes. You will need to remain calm under pressure, utilize professional judgement, and practice excellent communication to achieve the desired outcomes of this role.

Job Responsibilities

Customer Support

• Inbound and outbound customer communication via email, phone and chat to include:
• Job site readiness confirmations
• Reschedule requests
• Escalations and damage claim resolution
• Route progress / impact updates
• Product availability review and communication
• Real time route monitoring and communication
• Connect directly with fulfillment resources to advise, support, and solve situations that arise

Operations and Analytics

• Produce insights used to drive growth, cost reduction, and over performance management
• Perform root cause analysis by deconstructing customer experiences
• Validate and take action on vendor and customer invoicing
• Complete audits of order details and job completion resulting in improved accuracy and revenue

Required Qualifications

• High school diploma or equivalent

Benefits:

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds and to talk and hear.
• Manual dexterity and visual acuity needed to operate normal office equipment, such as a computer, telephone and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.

Environmental/Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in several types of environments and those that are not climate controlled and involves frequent contact with customers, vendors, employees, builders, job site contacts and the public.
• Some weekend and evening hours may be required.

About Allegro Home Delivery:

We are a fast-growing nationwide logistics and transportation company with a focus in the middle and final mile home delivery market. Our methodology is taking ownership of the product from origination until it is in the customer's home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries, with the most comprehensive in-home experience.

We provide employment opportunities to all employees and applicants for employment without regard to race (inclusive of traits associated with race, including but not limited to hair texture and hair styles such as braids, locs and twists), color, religion, sex (including sexual orientation, gender identity and gender expression), pregnancy, citizenship, national origin, age, disability (including mental health), military service, veteran status, genetic information, union membership, creed, marital status, familial status, status with regards to public assistance, membership in a local human rights commission, use of lawful consumable products, or any other status protected by law.