Operations Specialist II

Aldridge Pite, LLP; Meridian (ID); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Company Paid Life and Disability Ins.

Medical, Dental and Vision Plans

401K Retirement Savings Plan

Flexible scheduling

Generous PTO for full-time employees

Remote equipment provided (e.g., dual 

Employee Assistance Plan (24/7)

Job summary

Aldridge Pite, LLP offers remote work from home with a schedule 11:00AM-8:00PM EST. The Operations Support Specialist will handle SCRA/BK checks, QC reviews, and prepare affidavits and foreclosure chronologies for clients and attorneys.

Strong communication and organizational skills are essential; basic foreclosure knowledge is preferred. The role supports client requests, collaborates with multiple departments, and aims to improve processes while maintaining high service standards.

Qualifications

• Bachelor's degree or related experience.
• Proficient with Word, Excel, Outlook.
• Strong written and verbal communication.
• Ability to work remotely and manage schedules.

Responsibilities

• Run SCRA/BK checks.
• View and confirm SCRA/BK checks via automation.
• Perform quality control of checks uploaded to client systems.
• Prepare affidavits.
• Prepare chronologies.
• Communicate with clients regarding SCRA/Pacer and chronologies.
• Assist with process improvement and file management.
• Coordinate with other departments on performance summaries and remediation.

Skills

Written communication

Verbal communication

Organizational skills

Team player

Multi-tasking

Problem solving

Education

Bachelor's degree

Tools

Excel

Word

Outlook

Client systems

Job description

Remote Work from Home!

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Purpose

The Operations Support Specialist will be responsible for processing SCRA/BK checks and performing quality control review based on client and legal procedures, as well as preparing affidavits for client/attorney execution. Drafting and uploading detailed foreclosure chronologies, as well as handling client requests for foreclosure timeline information. The specialist will also assist with all other team related functions, providing clients with updates and process improvement with the team. This position is fully remote and the hours are 11:00AM-8:00PM EST.

Specific Duties And Responsibilities

• Run SCRA/BK Checks
• View and confirm SCRA/BK Checks via automation
• Perform Quality Control of all SCRA and BK checks uploaded to client systems
• Prepare affidavits
• Prepare Chronologies
• Client Communications surrounding SCRA/Pacer and Chronologies
• Assist with process improvement and file management.
• Communication with other functional departments regarding performance summaries and process remediation pertaining to SCRA and BK checks

Basic Requirements

• Bachelor's Degree Required or Default Related Experience
• Basic foreclosure knowledge preferred
• Experience with Client Systems, Excel, and Word

General Competency Factors

• Basic foreclosure knowledge
• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including:

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth
• And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.