Operations Specialist - GPO Services (46981)

NDC, Inc.

Nashville (TN)

Hybrid

USD 43,200 - 52,800

Full time

14 days+

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Job summary

A healthcare group purchasing organization is seeking an Operations Specialist to enhance operational efficiency and effectiveness. Responsibilities include streamlining onboarding processes, optimizing contract utilization, and managing administrative fees. The ideal candidate has over 5 years of experience in operations or contract management and holds a Bachelor's degree. The position can be performed remotely or in Nashville, TN.

Qualifications

5+ years of experience in operations or contract management.
Experience within a membership-based organization preferred.
Experience with a Group Purchasing Organization is a plus.

Responsibilities

Analyze and improve operational processes to enhance efficiency.
Develop onboarding programs and provide training to new members.
Optimize contract utilization through data analysis.
Manage and report on administrative fees accurately.
Assist in vendor contracting and record-keeping.

Skills

Contract management

Data analysis

Excellent communication

Interpersonal skills

Procurement processes

Microsoft Excel

Microsoft PowerPoint

Education

Bachelor's degree in Business Administration

Tools

CRM tools

Job description

Operations Specialist - GPO Services (46981)

Join to apply for the Operations Specialist - GPO Services (46981) role at NDC, Inc.

Operations Specialist - GPO Services (46981)

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Join to apply for the Operations Specialist - GPO Services (46981) role at NDC, Inc.

Description

We are seeking a highly motivated and experienced Operations Specialist to play a crucial role in optimizing our healthcare group purchasing organization's operational efficiency and effectiveness. This position will be instrumental in streamlining processes, enhancing member experiences, and maximizing contract utilization. The ideal candidate is a data-driven individual with a strong understanding of contract management, business operations, and process improvement methodologies. Experience with a group purchasing organization is a plus! This role will report to the VP, GPO Services.

Process Improvement:

Analyze existing operational processes to identify areas for improvement and efficiency gains.
Develop and implement streamlined workflows for member onboarding, contract utilization, and administrative tasks.
Create and maintain comprehensive documentation for all operational processes.
Leverage technology and automation to optimize workflows and reduce manual effort.

Member Onboarding:

Develop and execute a comprehensive onboarding program for new members.
Provide training and support to new members on programs, contracts, and tools.
Act as a primary point of contact for member inquiries and issue resolution.
Build strong relationships with member organizations to foster engagement and satisfaction.

Contract Utilization Optimization:

Analyze contract utilization data to identify trends, opportunities, and areas for improvement.
Develop and implement strategies to increase member participation in contracts.
Collaborate with internal teams and vendor partners to promote contract offerings and drive utilization.
Track and report on key performance indicators related to contract performance.

Admin Fee Reporting and Collection:

Manage the accurate and timely reporting of administrative fees.
Develop and implement processes for efficient fee collection.
Reconcile member accounts and address any discrepancies.
Create reporting to track fees and measure performance.

Vendor Contracting Support:

Assist in the vendor contracting process by gathering and analyzing data, preparing reports, and coordinating with internal stakeholders.
Support the negotiation and implementation of new contracts.
Maintain accurate records of vendor contracts and performance data.

Qualifications

Experience: 5+ years of experience in operations, contract management, or a related field within a membership-based organization. Experience with a GPO is a plus!
Education: Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
Skills:

Strong understanding of contract management, and procurement processes.
Proven ability to analyze data, identify trends, and develop actionable insights.
Excellent communication, interpersonal, and presentation skills.
Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
Experience with CRM and data analysis tools is a plus.

Seniority level