Operations Specialist – Financial Services

Cetera Financial Group Inc; St. Cloud (MO); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Cetera Financial Group Inc is seeking an Operations Professional to support daily account operations, reviewing, processing, and maintaining client and advisor requests in a timely, accurate manner.

You will partner with internal service, operations, compliance, and advisor-facing teams to ensure requests meet procedures and service expectations while maintaining audit readiness in a regulated environment.

Qualifications

• High school diploma or equivalent.
• Prior experience in operations, administrative support, client service, financial services, or a related business environment.
• Preferred experience in broker-dealer, wealth management, banking, or another regulated financial services environment.

Responsibilities

• Review and process account-related requests, forms, and transactions according to established procedures, service standards, and regulatory requirements.
• Research and resolve routine operational issues by gathering information, validating details, and coordinating with internal partners as needed.
• Maintain accurate records and documentation in applicable systems to support audit readiness, operational controls, and follow-up activity.
• Communicate status updates, requirements, and next steps to internal teams and advisor-facing partners in a clear and professional manner.
• Identify incomplete, inconsistent, or inaccurate information and take appropriate action to correct or elevate issues before completion.
• Follow established workflows, checklists, and controls to help ensure requests are completed accurately and within expected timeframes.
• Support team workload by monitoring assigned queues, prioritizing time-sensitive items, and assisting with operational follow-up.
• Contribute to process improvement by sharing recurring issue trends, documentation gaps, or workflow opportunities with team leadership.

Skills

Attention to detail

Regulatory awareness

Operational procedures

Communication skills

Education

High school diploma or equivalent

Job description

Cetera Financial Group Inc is seeking an Operations Professional to support daily account operations, reviewing, processing, and maintaining client and advisor requests in a timely, accurate manner.

You will partner with internal service, operations, compliance, and advisor-facing teams to ensure requests meet procedures and service expectations while maintaining audit readiness in a regulated environment.