Operations Specialist / Customer Service Representative

Grove Bank; Grove City (MN); On-site; USD 36,000 - 42,000; Full time

Job summary

Grove Bank in Minneapolis, MN is hiring an Operations Specialist / Customer Service Representative for a full-time, on-site position. You will assist customers with daily banking needs, open and maintain accounts, process deposits and withdrawals, and resolve issues in a courteous manner.

The role also includes transaction processing, account maintenance, document verification, and ensuring regulatory compliance.

Qualifications

• Demonstrated customer service skills with a professional, courteous manner.
• Experience with basic banking transactions or ability to learn quickly.
• Strong data entry and recordkeeping abilities within regulatory guidelines.
• Proficiency with computers and common office software.
• On-site full-time availability in Minneapolis, MN.

Responsibilities

• Assist customers with daily banking needs: opening and maintaining accounts.
• Process deposits and withdrawals; answer questions and resolve issues promptly.
• Perform operational tasks and maintain accurate records.
• Verify documents and ensure compliance with bank policies and regulations.
• Collaborate with colleagues to support branch operations and process improvements.

Skills

Customer service skills

Cash handling

Data entry

Organizational abilities

Problem solving

Education

High school diploma

Business/Finance coursework

Tools

Office software

Banking systems

Job description

Grove Bank has been serving Grove City, MN and surrounding communities for over 100 years, providing reliable and community-focused banking services. The bank is dedicated to helping individuals, families, and businesses achieve their financial goals through personalized service and practical solutions. With deep roots in the area, Grove Bank emphasizes long‑term relationships, integrity, and trust. Team members join a stable, customer-centered organization that values professionalism, collaboration, and local impact.

Role Description

The Operations Specialist / Customer Service Representative is a full‑time, on‑site role based in Minneapolis, MN. This position is responsible for assisting customers with daily banking needs, such as opening and maintaining accounts, processing deposits and withdrawals, answering questions, and resolving issues in a timely and courteous manner. The role includes performing operational tasks such as transaction processing, account maintenance, document verification, and ensuring compliance with bank policies and regulatory requirements. The individual will collaborate with colleagues to support branch operations, maintain accurate records, and identify opportunities to improve processes and customer experiences. This role requires consistent in‑person interaction, a strong customer focus, and attention to detail in all banking activities.

Qualifications

• Demonstrated customer service skills, including active listening, clear communication, and a professional, courteous manner with customers and colleagues.
• Experience with basic banking or financial transactions, such as cash handling, account servicing, and transaction processing, or the ability to learn these quickly.
• Strong organizational and administrative abilities, including accurate data entry, recordkeeping, and following established procedures and regulatory guidelines.
• Proficiency with computers and common office software (e.g., email, spreadsheets, customer databases) and willingness to learn bank‑specific systems.
• Ability to work on‑site full time in Minneapolis, MN, manage multiple tasks, and maintain reliability and punctuality.
• Strong problem‑solving skills and sound judgment when handling customer issues, confidential information, and operational questions.
• High school diploma or equivalent required; additional education in business, finance, or related fields is beneficial.
• Previous experience in banking, financial services, or retail customer service is preferred but not required.