Customer Service Specialist/Front Line Teller

Equity Staffing Group; BLOOMINGTON (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Equity Staffing Group is hiring a Customer Service Specialist for a confidential banking client in the Twin Cities area!

The role is based at Bloomington and Golden Valley, MN with a split schedule between both locations. Pay ranges from $18–$22/hour on a contract to hire basis, with lobby hours 9:00 a.m.–3:00 p.m. Dress code is business professional and prior cash-handling experience is valued.

Qualifications

• High school diploma or equivalent.
• Retail, cashier, customer service or cash-handling experience preferred.
• Banking experience is not required.
• Comfortable handling cash and basic math.
• Strong attention to detail and organizational skills.

Responsibilities

• Greet customers and provide friendly, professional service.
• Process deposits, withdrawals, check cashing, loan payments, and other routine transactions.
• Assist customers with online banking access and card services.
• Balance cash drawer daily and handle cash responsibly.
• Process checks and other banking documents.
• Answer calls and route customers to the appropriate team.
• Support with account research and service requests as needed.
• Identify potentially suspicious or fraudulent activity and report it.

Skills

Retail experience

Cash-handling

Customer service

Attention to detail

Professional appearance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Specialist/Front Line Teller

Equity Staffing Group is hiring a Customer Service Specialist for a confidential banking client in the Twin Cities area! This is a great opportunity for someone with retail, cashier, or cash-handling experience who is ready to move into a professional office and banking environment.

This role may be a great fit for someone who has worked as a cashier at a grocery store, Target, or another retail business and is ready to transition into a more professional, corporate setting.

• Locations: Bloomington and Golden Valley, MN
• Schedule: Split schedule between both locations
• Pay: $18–$22/hour, depending on experience
• Employment Type: Contract to hire
• Lobby Hours: 9:00 a.m.–3:00 p.m.
• Dress Code: Business professional

What You’ll Do

• Greet customers and provide friendly, professional service.
• Process deposits, withdrawals, check cashing, loan payments, and other routine transactions.
• Assist customers with online banking access, password resets, debit cards, address changes, stop payments, and account questions.
• Handle cash responsibly and balance your cash drawer daily.
• Process checks, monetary instruments, and other banking documents.
• Answer incoming calls and direct customers to the appropriate banking team when needed.
• Assist with account research, transfer requests, check orders, and debit card requests.
• Identify and report potentially suspicious or fraudulent activity.
• Follow all banking procedures related to cash handling, customer identification, confidentiality, and regulatory compliance.
• Maintain a clean and welcoming lobby environment.
• Assist with administrative tasks, document scanning, mail, deposits, and other branch operations.
• Learn the organization’s banking products and services and refer customers to the appropriate team when additional assistance may be beneficial.

What We’re Looking For

• High school diploma or equivalent.
• Retail, cashier, customer service, or cash-handling experience preferred.
• Banking experience is not required.
• Comfortable handling cash and performing basic mathematical calculations.
• Strong attention to detail and organizational skills.
• Professional appearance and communication style.
• Ability to maintain confidentiality and handle sensitive customer information.
• Comfortable learning computer systems and Microsoft Office applications.

Equity Staffing Group is an Equal Opportunity Employer and considers all qualified applicants in accordance with applicable employment laws.