Teller/Customer Service Representative

First Farmers & Merchants Bank; Northern (KY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) retirement plan

Job summary

First Farmers & Merchants Bank in Grand Meadow, MN seeks a Teller/Customer Service Representative to serve as the face of the bank, handle transactions, open new accounts, and build strong customer relationships.

You will greet customers, process transactions with accuracy, balance cash drawers, and refer customers to bank partners, with comprehensive training provided for banking procedures.

Qualifications

• High School diploma or GED required.
• Customer service experience preferred; training available for banking duties.

Responsibilities

• Greet customers and create a welcoming environment.
• Process a high level of transactions with accuracy and efficiency.
• Maintain and balance cash drawers.
• Identify banking products to meet customer needs.
• Open new accounts including checking, savings, and business accounts.
• Refer customers to bank partners as appropriate.
• Perform account research and problem solving when needed.
• Cross-train in other areas of the financial center.

Skills

Customer Service

Teamwork

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Teller/Customer Service Representative (Grand Meadow)

Are you searching for a great job with an amazing team?

Job Title: Teller/Customer Service Representative

Job Location: Grand Meadow, MN

Job Summary

Our Teller/Customer Service Representatives are the face of our business - promoting our mission and providing outstanding service by performing banking transactions, opening new accounts, and building strong customer relationships.

Essential Functions

• Greeting customers and creating a welcoming environment.
• Processing a high level of transactions with accuracy and efficiency.
• Maintaining and balancing cash drawers.
• Identifying the right banking products based on the needs of the customer.
• Helping customers open new accounts for checking, savings, businesses, etc.
• Referring customers to First Farmers & Merchants partners.
• Performing account research and problem solving as needed.
• Cross-training in other areas of the financial center, such as ATM, Vault, Savings Bonds, Safe Deposit, Wire Transfers, and other services.
• Upholds customer satisfaction by supporting external and internal customers, answering questions and requests in a timely manner.
• Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential.
• Complies with the bank procedures and follows regulatory, operational, and security guidelines.
• Customer/Client Focus
• Balancing Drawers/Accuracy in Money Handling
• Team Player
• Personal Effectiveness/Credibility/Confidentiality
• Problem Solving/Analysis
• Takes Initiative
• Technical Capacity
• Stress Management/Composure
• Organizational Skills

Qualifications

• High School diploma or GED
• Customer Service experience
• Experience with Microsoft Office programs
• Banking experience preferred; however, we are excited to train the right candidate.

Supervisory Responsibility

This position has no supervisory responsibilities.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and stand or sit for long periods of time.

Job Type

This is a Full-Time position at our Grand Meadow, MN location. Full-time hours are approximately 34 – 40 hours/week.

Compensation

Pay: Ranges from $16-$20 per hour. Final compensation may vary based on experience and qualifications. We offer a comprehensive benefits package including medical, dental, vision, life insurance, generous paid time off, a 401(k)-retirement plan with company matching.

First Farmers & Merchants Bank is an Equal Opportunity Employer.