Operations Specialist: Customer & Logistics Advocate

Schneider National; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

401(k) with company match

Paid time off and holidays

Incentive pay program

Job summary

Schneider National is seeking an Operations Specialist in Charlotte to support a divisional office, terminal or customer account. You will monitor customer systems, complete administrative processes and work with company drivers to achieve customer satisfaction and goals.

Responsibilities include responding to driver calls, tracking late loads, resolving shipment issues, collaborating on projects, and providing feedback to operations leaders.

Qualifications

• Excellent written and oral communication skills.
• Able to manage multiple priorities.
• Strong customer service skills.

Responsibilities

• Respond to driver phone calls.
• Track and report out late loads.
• Resolve overdue shipment related issues.
• Complete a variety of projects with other associates.
• Provide input and feedback to operations leaders.

Skills

Communication

Multitasking

Customer service

Education

High school diploma or GED

Job description

Schneider National is seeking an Operations Specialist in Charlotte to support a divisional office, terminal or customer account. You will monitor customer systems, complete administrative processes and work with company drivers to achieve customer satisfaction and goals.

Responsibilities include responding to driver calls, tracking late loads, resolving shipment issues, collaborating on projects, and providing feedback to operations leaders.