Operations Specialist (Cash Management Team)

PCBB; United States; Remote; USD 52,000 - 63,000; Full time

Job summary

PCBB is seeking an Operations Specialist on the Cash Management Team. The role is remote with standard hours 8:00 AM–5:00 PM PT, Monday–Friday.

You will handle customer inquiries, prepare account documents, and liaise with client bank executives to support daily cash management activities. Ideal candidates have a high school diploma and at least 2 years in banking operations or customer service, with proficiency in Word/Excel and a solid understanding of banking products and regulatory

Qualifications

• High school diploma or equivalent required.
• 2 years banking operations or customer service experience preferred.
• Basic understanding of bank products, services, and related fees.

Responsibilities

• Respond to inquiries and prepare basic correspondence for customer needs.
• Prepare all account documentation for customers.
• Interact with CFO and senior staff at client banks.
• Receive calls for trading daily fed funds.
• Ensure compliance with bank regulations, policies and audits.
• Back-up to other department functions related to cash management.
• Retrieve Federal Reserve Bank reports and update accounts.
• Comply with Bank Secrecy Act/AML program.

Skills

Independent work

Multi-tasking

Team environment

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Operations Specialist (Cash Management Team)

Department: Operations
Location: Remote
Reports To: VP of Operations

Salary: $52,100-$63,000
Standard working hours for this position are 8:00 AM to 5:00 PM Pacific Time, Monday through Friday.
Description of Job Duties:

This position reports to the VP of Operations and is responsible for operational and customer service functions related to respondent bank’s daily activity.

• Responds to respondent bank inquiries and prepares basic correspondence relating to customer needs.
• Prepares all account documentation for customers.
• Interacts with Chief Financial Officer and other senior staff at client banks.
• Receives incoming calls for trading daily fed funds.
• Ensures compliance with bank regulations, policies and procedures, audit and security standards.
• Back-up to other department functions pertaining to cash management.
• Retrieves Federal Reserve Bank reports and updates information to individual accounts.
• Compliance with PCBB’s Bank Secrecy Act/Anti-Money Laundering Compliance Program. Violation could be the basis for action, up to and including termination of employment.
• Performs other duties as assigned.

Skills Required:

• Ability to work independently and in a fast-paced, team environment
• Solid work ethic
• Ability to multi-task effectively

Education/Experience Requirements:

• High school or equivalent degree
• 2 years banking operations or customer service/bank teller experience
• Basic understanding of bank products, services, and fees
• Basic understanding of compliance and regulatory issues related to banking operations
• Proficient with Microsoft word and excel

Physical Demands/Work Environment:

The physical demands/work environment described here is a representation of what must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand or sit; use hands/arms/fingers to handle, feel or reach, talk/hear, position self to move and have visual acuity to determine accuracy, neatness, and thoroughness of the work assigned. The employee may be required to lift and /or move up to 25 pounds. The noise level in the work environment is usually moderate.

PCBB is an equal opportunity employer and will consider qualified applicants for employment without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, religious creed, disability (mental and physical), medical condition, genetic information, age, marital status, sexual orientation, military and veteran status, or any other characteristics protected by federal, state or local law.