Operations Specialist 1

Meals on Wheels Greater San Diego; San Marcos (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO 160 hours/yr

11 paid holidays

Medical Insurance - 4 HMO + 2 PPO

Dental Coverage & Vision Coverage

Life, LTD, EAP

FSA

401(k) with employer match up to 3%

Job summary

Meals on Wheels Greater San Diego is seeking an Operations Specialist I to support meal services for at-risk seniors. You will work with staff, volunteers, and external agencies to deliver meals, manage routes, and coordinate referrals to essential services.

The role is based at the North County Service Center in San Marcos, CA, with duties including data management and program support. You will engage clients, process intakes, and maintain delivery schedules while ensuring confidentiality and

Qualifications

• Effective communication by phone and in writing with clients and staff.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and internet tools; quick learner of new software.
• Ability to interact with elderly, disabled, or cognitively limited clients.
• Excellent data management, accuracy, and attention to detail.
• Must have a valid California driver’s license and reliable vehicle.
• Ability to handle intake, meal orders, and schedule changes.

Responsibilities

• Answer calls courteously and provide information about services.
• Process new client intakes and coordinate meals and routes.
• Maintain volunteer delivery routes and route books.
• Manage client meal service database and generate reports.
• Assist with volunteer newsletters, orientations, and events.
• Transport meal delivery equipment as needed.
• Ensure confidentiality of participant information.
• Complete duties assigned by the Service Center Director.

Skills

Phone communication

Verbal communication

Written communication

Microsoft Office

Data organization

Attention to detail

Dependable

Adaptability to software

Driving

Team coordination

Tools

Outlook

Job description

SUMMARY:Under the guidance of the Service Center Director, the Operations Specialist I work with the internal staff, volunteers, and external agencies to deliver meal services to at-risk seniors living independently. The Operations Specialist I also leverage available resources to connect seniors with essential services through referrals to trusted providers. Responsibilities encompass delivering meals and equipment, assisting volunteers, organizing meal routes, communicating with clients, managing paperwork and payments, and undertaking additional tasks as required for Meals on Wheels San Diego County Services Programs.The position is located at the North County Service Center in San Marcos, California.DUTIES & RESPONSIBILITIES:Answers phone calls in a courteous and prompt manner.Provides information about program services to potential clients and their family members.Processes new client intakes.Communicates clients' program service needs to Service Center representatives.Develops and maintains volunteer delivery routes.Oversee the production of daily volunteer route books.Maintains delivery route maps and reports for tracking purposes.Manages the client meal service database and produces reports as needed.Coordinates client meals and schedule changes.Assists with volunteer newsletters, orientations, and special events (Office Support duties).Coordinate the Animeals program with Helen Woodward Animal Shelter representatives.Transporting meal delivery equipment to designated meal providers when needed utilizing a personal vehicle.Delivers services to clients as assigned by the Service Center Director, including handling intakes, meal order changes, reassessments, account receivables, and other related tasks.Ensures the confidentiality of all program participant information.Performs all assigned duties, including providing services to clients assigned by the Service Center Director, handling intakes, meal order changes, reassessments, account receivables, etc.Undertake other tasks & projects assigned.QUALIFICATIONS:The ideal candidate will have the following:Effective communication skills over the phone.Strong verbal and written communication skills.Proficient in Microsoft Office, Internet, Outlook, and ability to quickly adapt to new software.Ability to interact positively with a variety of people and personalities.Ability to communicate effectively with individuals who are elderly, disabled, and have limited cognitive abilities.Ability to analyze competing ideas for solutions, choose an alternative, and communicate information to all parties.Ability to organize large amounts of data into meaningful information.Must be dependable, conscientious, accurate, and detail oriented.Proficient use of smartphones and basic apps like Google/Apple maps, text messaging, and email for effective communication.Possess a valid California driver’s license and proof of auto insurance and good driving record.Have a reliable and insured automobile with the capacity to carry the required equipment. Must have proof of current insurance.Capability to ascend stairs in the event of elevator unavailability and walk extended distances if a street is obstructed, ensuring timely delivery of clients' meals.REQUIREMENTS:Standard office environment. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. Must have a valid California driver’s license. Physical requirements include standing, sitting, typing, bending, and lifting to approximately 35 lbs. The noise level in the work environment is moderate. Must have reliable transportation.Successful candidates for this position will be subject to a background check as a condition of employment.SUMMARY OF BENEFITS:160 hours of Paid Time Off (PTO) Annually - subject to the MOWSD PTO policy11 Paid Holidays AnnuallyMedical Insurance - Choice of 4 HMO plans+ 2 PPO through Meals on Wheels Group PlanDental Coverage & Vision CoverageLife, Long-Term Disability (LTD), Employee Assistance Program (EAP)Flexible Spending AccountPersonal Device Use Stipend401 (k) plan, including up to 3% employer matching contribution.