Operations Specialist

Retail Region 2 Administration; Wakefield (MA); On-site; USD 27,000 - 44,000; Full time

Job summary

Eastern Bank in Wakefield, MA is seeking an Account Reconciliation Operations Specialist to manage internal and external reconciliations, meet service level agreements, and ensure accurate financial documentation. The role emphasizes Positive Pay, core system proficiency, and cross-training across teams.

The ideal candidate will have deposit account knowledge, experience with aged item tracking, and strong communication skills to work with internal and external customers.

Qualifications

• Bachelor's degree or related knowledge/skills gained through experience required
• 3-6 years of bank operations experience required
• Demonstrated experience independently managing an efficient workflow

Responsibilities

• Monthly & Quarterly Reconciliation: Manage the monthly account reconciliation workload; perform quarterly internal account reconciliations and oversee annual escheatment processing for internal accounts.
• Training & System Proficiency: Train alongside team members on daily, weekly, and monthly functions, including Positive Pay Exception, Corporate, Municipal, and Internal Account Reconciliations; the ACH segment of Federal Reserve Account Reconciliation; and stop payment requests, reissues, and voids for Money Orders and Treasurer Checks.
• Positive Pay & Compliance : Conduct positive pay and final account analysis routines for all subscribed customers.
• Core System Expertise : Maintain technical knowledge of the Bank's core deposit system functions and related account reconciliation modules.
• Special Projects & Cross-Training : Perform related and unrelated duties as assigned. Support special projects such as mergers, FDIC audits, internal and external audits, BCM maintenance and testing, and process improvement initiatives.

Skills

Deposit banking compliance

Communication skills

Organizational & writing

Interpersonal skills

Education

Bachelor's degree

Tools

FIS

Account Reconciliation software

Microsoft Office Suite

Job description

Pay Range: $19.89 - 31.97

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Account Reconciliation Operations Specialist is responsible for performing internal and external account reconciliations while meeting targeted service level agreements. This role requires the ability to deliver high-quality production results, manage team workflow and resource alignment, and consistently meet deadlines. The ideal candidate has a strong working knowledge of deposit account transactions, aged item tracking, positive pay capabilities, and checking and general ledger reconciliation standards, paired with excellent communication skills for working with internal and external customers.

Core duties include performing account reconciliations, distributing supporting documentation, initiating return items on appropriate transactions, balancing accounts and general ledgers, and making accurate adjusting transactions as needed.

Major Responsibilities

• Monthly & Quarterly Reconciliation: Manage the monthly account reconciliation workload; perform quarterly internal account reconciliations and oversee annual escheatment processing for internal accounts. Execute quality control reviews to ensure accurate documentation and adherence to policies and procedures. Communicate with business lines and account officers on customer support and issue tracking.
• Training & System Proficiency: Train alongside team members on daily, weekly, and monthly functions, including Positive Pay Exception, Corporate, Municipal, and Internal Account Reconciliations; the ACH segment of Federal Reserve Account Reconciliation; and stop payment requests, reissues, and voids for Money Orders and Treasurer Checks. Stay current on process changes and rollouts. Maintain proficiency in business line systems, applications, regulations, and industry standards. Ensure full compliance with the Bank's Information Security Policies regarding customer and bank information.
• Positive Pay & Compliance : Conduct positive pay and final account analysis routines for all subscribed customers. Ensure documentation and standard operating procedures reflect the most current policy updates and regulations.
• Core System Expertise : Maintain technical knowledge of the Bank's core deposit system functions and related account reconciliation modules. Stay informed on core system releases and their impact on reconciliation functions. Ensure core processing routines are accurate and complete, escalating issues to management as needed.
• Special Projects & Cross-Training : Perform related and unrelated duties as assigned. Support special projects such as mergers, FDIC audits, internal and external audits, BCM maintenance and testing, and process improvement initiatives. Assist management with the Annual User Review and participate in Operations cross-training.

Problem Solving & Decision Making

This role requires critical thinking, independent workload management, and strong professional written and verbal communication. Success depends on balancing multiple assignments and priorities, collaborating with team members to solve daily challenges, and prioritizing essential tasks with strong organizational skills.

Requirements

Education and Experience

• Bachelor's degree or related knowledge/skills gained through experience required
• 3-6 years of bank operations experience required
• Demonstrated experience independently managing an efficient workflow

Skills and Knowledge

• Knowledge of deposit banking compliance issues and regulations
• Effective communication, organizational, writing, and interpersonal skills
• Proficiency in FIS, Account Reconciliation software, and Microsoft Office Suite
• Strong attention to deadlines